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For several years my wife and I have had hotmail accounts.
For several years my wife and I have had hotmail accounts. Hers is j************l.com, mine is o************l.com. On my laptop here in France we keep both accounts and also on our respective mobiles. My wife works roughly 2 weeks each month in the UK and has done for 10 years but all of a sudden she cannot access her Hotmail account while there this month - Google and facebook for example are fine but in spite of you forcing us against our will to change our passwords she cannot access her hotmail> Help please because her agency need to contact her and I can only relay her email content to her by text … read more
Richard
Richard
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IT Manager, Consultant
16,710 satisfied customers
I bought an I pad from a friend but she does not know her
I bought an I pad from a friend but she does not know her Gmail count she had someone set all that up for her when she got it. They did not wright the information down. Now I cant do any with the Ipad… read more
Rennan Lui
Rennan Lui
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Associate Degree
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I have many emails. I share one with my assistant. I am now
Hi I have many emails. I share one with my assistant. I am now horrified to discover that, although I never gave her any passwords, when she uses chrome she has access to all my emails and all my save… read more
Viet - Email Tech
Viet - Email Tech
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Bachelor's Degree
24,475 satisfied customers
My wife has just been discharged from hospital after a
My wife has just been discharged from hospital after a stroke and cannot remember her password. Further we tried to reset her password ***** she could not remember the password ***** another email acc… read more
Christopher Love
Christopher Love
165 satisfied customers
I have a galaxy S9 phone for my wife and she doesn't want it
I have a galaxy S9 phone for my wife and she doesn't want it so I'm giving it to daughter but I can't get the verify your account for***@******.*** to clear. My wife Cathy has the google pixel 2XL and… read more
Bing
Bing
Freelance IT Consultant
853 satisfied customers
My very elderly friend, Miriam, has a new MacBook (3 days
My very elderly friend, Miriam, has a new MacBook (3 days old), and I have been trying to set it up so she can access her gmail. Google sends me around in a continuous loop when we try to sign in, or … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
It's my Mom's. She's 81 & in a nursing home. I'm here with
It's my Mom's. She's 81 & in a nursing home. I'm here with her. She doesn't have her original email, & the 2nd security question is coming up wrong, even though she swears it's correct. … read more
Kris R
Kris R
IT Manager
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3,312 satisfied customers
My wife had to get another password assigned to her Ipad
My wife had to get another password ***** to her Ipad because she could not remember the old one. She now cannot access her aol email. She also is not able to remember the old aol password. The comput… read more
Bing
Bing
Freelance IT Consultant
853 satisfied customers
Doing this for an 87 widow friend. She can't remember her
Doing this for an 87 widow friend. She can't remember her password; doesn't have the old cell phone that's registered to the account (no text recovery); and I tried every password *****'s ever used an… read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
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I was hacked by a woman from Nigeria and she inserted her
i was hacked by a woman from Nigeria and she inserted her contact information and passwords and eliminated my passwords on Yahoo email as well. I think she installed ransomware and I went and had Mcaf… read more
Uran
Uran
IT Consultant, Network and System Admin
Network Administration
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Lots of issues, My wife has three devices, Desktop, Apple
Lots of issues, My wife has three devices, Desktop, Apple iPAD and iPhone 6s, We need help setting up Windows Live Mail on Desktop. On her iPad and iPhone she can receive messages but not reply or sen… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
I can't get my password to work and I've never changed it!
I can't get my password ***** work and I've never changed it! … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
my wife is a gmail user and does not remember her password
my wife is a gmail user and does not remember her password XXXXX years ago. She has a new iPad and cannot get into her gmail account. How can she get a new password XXXXX get into her account and then… read more
HunterOwens
HunterOwens
Computer Specialist
Bachelor's Degree
1,008 satisfied customers
When my wife tries to go to facebook ti shows her carrier as
When my wife tries to go to facebook ti shows her carrier as Yahoo. this is incorrect. Her carrier is hotmail.com… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,178 satisfied customers
I am setting up a new ipad. I have an Apple id massword and
I am setting up a new ipad. I have an Apple id massword and a hotmail acct. I can't find my apple mail, I don't remember the password. I would also like my hotmail acct. to be able to be seen on my IP… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
1,024 satisfied customers
We have a hotmail account which was set up by a former employee,
We have a hotmail account which was set up by a former employee, who used her own private email address as one of the contact email addresses. I need to remove this but I can't figure out how to do it… read more
Jason Jones
Jason Jones
AAS Information Technology
12,700 satisfied customers
My daughters email addrss has been disabled, she and I are
My daughters email addrss has been disabled, she and I are concerned that someone has gained acess to her acount for this to occur... How can I help her regain acess, there is important info she needs… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,178 satisfied customers
Im trying to set up an iPad for my mother-in-law. She cant
I'm trying to set up an iPad for my mother-in-law. She can't remember her password XXXXX security question. We have submitted a request to msn, but still haven't heard back. I have to leave to return … read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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