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I really hope you can help me. I am having such a dilemma at
I really hope you can help me. I am having such a dilemma at the moment. On Thursday night I tried to log in to my google account and a message appeared saying google cant verify the account. I now cannot access my gmail account either or any account connected to google. My gmail has important mail that I need to access and I have no way to transfer them to a different email account. I am so disappointed in google at the moment. I did a recovery request giving my password ***** used and my cellphone number but could not remember when I opened my google account since it has been many years ago. I have been with google for more than 10 years and this is the worst support I have ever had. Have read multiple complaints about this and not any solutions. Most people got the same answer as I got after trying to recover their accounts that the account could not be recovered. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,871 satisfied customers
I really need to get back into my account I had the two step
I really need to get back into my account I had the two step authenticator But my phone was disconnected and now I have a new one but still my same email … read more
Rahul V
Rahul V
Bachelor of Computer Application
377 satisfied customers
Gmail. phone is locked i am here with a tmobile rep and my
gmail. phone is locked i am here with a tmobile rep and my two step factor is locked to a phone number i do not have access to anymore how would i be able to reset the phone number to the correct numb… read more
OakdaleTech
OakdaleTech
Owner
5,957 satisfied customers
I have been locked out of my Google account and cannot use
I have been locked out of my Google account and cannot use recovery to get back in As it says it cannot verify my identity … read more
Kent
Kent
Web Developer/Programmer
Bachelor of Science in Information Technology
333 satisfied customers
I do not remember the password of my gmail account and I
I do not remember the password ***** my gmail account and I tried to reset through different ways which I can not because I do not use the previous email and phone number anymore … read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
1,470 satisfied customers
I can't get in my old Gmail account and I have everything
I can't get in my old Gmail account and I have everything important that goes there. I've tried so many times I'm locked out. Please help. … read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
1,363 satisfied customers
I can't get back in m gmail even after all the steps. No I
I can't get back in m gmail even after all the steps … read more
Kent
Kent
Web Developer/Programmer
Bachelor of Science in Information Technology
333 satisfied customers
Is this gmail. Phone. What's that. I have been hacked
Is this gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: Phone JA: What troubleshooting have you tried? Customer: What's that JA: The Email Technici… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
781 satisfied customers
I cant get into my google account, Someone got into my
Someone got into my account and changes everything such as the recovery email and even the password ***** I am the original owner of this account and I cant access it … read more
David L
David L
Bachelor's Degree
5,951 satisfied customers
Cannot get in or reset password on Gmail. A secondary
Cannot get in or reset password ***** Gmail. A secondary account was set up, but we do not have the user name or password, and tto he original account is tied to it. Just want the original Gmail to be… read more
Quiksilver07070
Quiksilver07070
463 satisfied customers
I have an email account with google and lost my phone,
I have an email account with google and lost my phone, computer, and verification contact phones that don't exist anymore I am still giving that email out meaning using it for things that are importan… read more
Ken
Ken
President
CET Electronic Technician
294 satisfied customers
I have had issues with my android phone, may be a virus, but
I have had issues with my android phone, may be a virus, but I lost all my password ***** my mail email***@******.*** has me locked out. im not sure if someone is trying to hijack account or not. this… read more
Bing
Bing
Freelance IT Consultant
638 satisfied customers
I have gone through the account recovery page for google at
I have gone through the account recovery page for google at least 30 times and cannot recover my account. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
It's all google accounts can't sign into. Can't log into my
It's all google accounts can't sign into JA: Are you logged into your email account on any other devices? Customer: Can't log into my laptop or IPhone JA: Do you have security questions or a phone num… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
My gmail account has been shut down because I could not
My gmail account has been shut down because I could not remember my password. Can you help … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
Today I signed out of my gmail account and later could not
Today I signed out of my gmail account and later could not remember my password. I tried using the verification code sent to me by gmail, but was told my email was "malformed", so it didn't work. I do… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,142 satisfied customers
My gmail account won't take my password. The only thing
My gmail account won't take my password. The only thing gmail has to identify me is an old email account with a provider I can no longer access (ie, no cell phone number, text, etc). I set up a new gm… read more
Josh
Josh
It Support Specialist
Associate Degree
7,871 satisfied customers
y account has been locked down because of unusual activity.
y account has been locked down because of unusual activity. Google said they would send me a voice mail message with a number I could use to access my account. It is 10 hours since they said they woul… read more
assistyounow
assistyounow
164 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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