I had to buy new Samsung android at purchase I was told that…

Google has a process you can use to regain access to your account when the password ***** process is not working. Note that it does take a bit longer, however you will be able to regain access to your account.

Complete the account recovery form at the following link:

click here
https://support.google.com/accounts/contact/forum_ar_escalations?hl=en&vid=0-551200791626-1525369097740

Provide as much detail as you possibly can about your account, such as the phone number, alternate email, birthday, date you created the account, details about emails and contacts, and anything else specific to the account that they can use to verify you as the true account owner. Google will investigate and get back to you regarding the submitted request in about 48 hours or less. The response will start the conversation with Google and either restore access to the account or request more information so that account ownership can be verified and access to the account restored.

Another action you can take that will help is to complete the account disabled form at the following link:

click here
https://support.google.com/accounts/contact/disabled2

Provide as much detail as you possibly can about your account, such as the phone number, alternate email, birthday, date you created the account, details about emails and contacts, and anything else specific to the account that they can use to verify you as the true account owner. Google will investigate and get back to you regarding the submitted request in about 48 hours.