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I need to get into my account. and I am the owner of the
My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of m… read more
Jason Jones
Jason Jones
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I have forgotten my yahoo password and the phone number is
I have forgotten my yahoo password ***** the phone number is ***** no longr valid … read more
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My son was at his sisters and her toddler got into the
Hi Pearl. My son was at his sisters and her toddler got into the settings option and factory reset his phone. Also I sent his computer to my computer guy to brush it up a few months ago as it was runn… read more
Pradeep Kumar S
Pradeep Kumar S
Bachelor's in Computer Application
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I'm tryn to get the verification code to reset my password
I'm tryn to get the verification code to reset my password ***** to my phone astead of email because everytime I try to put in my email it say they don't recognize it … read more
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My Facebook is disabled for a unknown reason. i have been on
my Facebook is disabled for a unknown reason. i have been on Facebook for ten years plus and i never did anything wrong and never got into this kind of situation. the email linked to my Facebook isn't… read more
BobC
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Sometime ago, I created a secondary gmail account. Today, I
Sometime ago, I created a secondary gmail account. Today, I was, as usual, having difficulty remembering my password ***** gmail, so I needed to ask for help via text. I was told to enter an email acc… read more
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Can't get back into my hotmail account forgot my password.
Can't get back into my hotmail account forgot my password … read more
David L
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My son's girlfriend stoked my phone I think she changed my
My name is ***** ***** son's girlfriend stoked my phone I think she changed my password ***** I have a new phone I can't get in my Google account … read more
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My son did a factory reset on his phone and lost his account
Hi my son did a factory reset on his phone and lost his account and now we cant seem to figure out how to recover it since we have firgotten both the address and password … read more
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My email account was last used six months ago and now Google
My email account was last used six months ago and now Google is not allowing me in and is saying the account no longer exists. I have changed my phone number so Google is not recognizing me as the own… read more
Russell H.
Russell H.
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I have locked myself out of my account. A dell PC, Optiplex
I have locked myself out of my***@******.*** account. … read more
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My phone was stolen yesterday and I am unable to retrieve my
My phone was stolen yesterday and I am unable to retrieve my gmail because I can't remember my google password. I can't get a SMS code since I don't have my phone. Even though I'm able to access my EM… read more
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I cannot get into my yahoo account. I keep giving them the
I cannot get into my yahoo account. I keep giving them the phone number so they can send me the code but it isn't connecting (it does work as I have just a colleague to send me a message. This is gett… read more
Jess M.
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I'm having trouble signing in I forgot my password and when
Hi I'm having trouble signing in I forgot my password ***** when it wants to send me my code to log me in it's trying to send it to my old phone … read more
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Google does not recognize my email address because I have
Google does not recognize my email address because I have used it too many times looking for my password. I have used my Gmail address for years and up until two days ago I was able to use it. By forg… read more
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My 10 year old son forgot s outlook account password and has
My 10 year old son forgot his outlook account password ***** has been locked out after too many unsuccessful attempts. The two step verification process sends code to email (which worked fine) and the… read more
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I rogot my AIM password so I cant log into my facebook an
I rogot my AIM password ***** I cant log into my facebook an computer due to never looging out on my smart phone , my account has been hacked and I want to retreive my password ?… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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