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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 3177
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot receive e-mail at which is my user name, I am not

Customer Question

I cannot receive e-mail at***@******.*** which is my user name, I am not very tech savvy and I also cannot get on to facebook
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: My cell phone number is***-***-****,but I cannot send or receive text messages
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Just please enable me to get my E-mail and log on to Facebook , every time I go into my e-mail a box pops up and says wrong user name or wrong password, I don't even know what my password ***** and every password ***** put in they say it is wrong.
Submitted: 7 months ago.
Category: Email
Expert:  Hesham Akbar replied 7 months ago.

Hi, this isCustomerand I will be helping you with your issue today.

I understand that you are unable to access your AOL email, I will be glad to assist you.

Expert:  Hesham Akbar replied 7 months ago.

Do respond back on this same chat so that we can go ahead and start working on the issue with AOL email.