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N Nguyen
N Nguyen,
Category: Email
Satisfied Customers: 387
Experience:  Substitute Teacher at EduStaff
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I am locked out of my phone can't remember password. No not

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I am locked out of my phone can't remember password
JA: Are you logged into your email account on any other devices?
Customer: No not at this time
JA: Do you have security questions or a phone number on file to help reset your password?
Customer:(###) ###-####JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have no idea what to do

Hi, I am LinuxGeek, the computer expert who will assist you today. Thank you for trusting JustAnswer to assist you with your phone

Are you locked out of an iphone or an Android phone?

N Nguyen and 10 other Email Specialists are ready to help you
Customer: replied 11 months ago.
I am locked out and can't see all of your questions
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Should I restart my phone?

No restarting wont help you will need to factory reset it but you have to know the password ***** your gmail account that you put into the phone do you at least know the password ***** that?

Customer: replied 11 months ago.
No that's the issue

Have you tried to reset the gmail password?

Customer: replied 11 months ago.
Hence why I am texting from another phone
Customer: replied 11 months ago.
I can't do anything

You can still reset the password ***** your gmail account using another device

Customer: replied 11 months ago.

I recommend using a laptop or a desktop computer to reset the password ***** your Gmail account

I have the instruction HERE