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About a month ago my icons were removed from my opening
About a month ago my icons were removed from my opening screen so that everything transmitted to a website Google wanted me to visit, Some of my transmissions were erased., I began to have popups that… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
1,349 satisfied customers
I need to get into my account. and I am the owner of the
My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of my medically induced short-term memory - I forget it a lot.All was fine until 4 weeks ago when I went into Microsoft to reset my password ***** I decided to try 2-step Authentication- BIG MISTAKE! I forgot my password ***** few days later and went to reset it but the contact details on my Account are:1. My personal mobile phone number which works fine and 2. My work Gmail email address (which now does not exist as I retired 2 years ago on medical grounds.)So on resetting my password ***** was sent a code to my mobile fine. First step done. So on the second step authentication they sent a code to the non-existent Gmail address. As expected I could not reset my password. I went through lots of online automatic solutions and was even sent online to a 3rd party IT support service - nothing came of it all. Please just get a user to enter my account and take off the two step authentication so I can just reset my password ***** get into my PC.I have an event in 3 weeks which needs the files in my PC which took me months to prepare.My name is***** and I am the owner of the***@******.*** Microsoft Account.My home computer's login password ***** ***** Microsoft's Account password. I usually Reset my password ***** month or so because of m… read more
Jason Jones
Jason Jones
AAS Information Technology
12,709 satisfied customers
Im inquiring about a business called Greentech Cleaning is
Im inquiring about a business called Greentech Cleaning is using my email address from google and name to send messages to other vendors without my permission! What can be done about this? Now that im… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,177 satisfied customers
One of my email accounts has quit working. About a month
One of my email accounts has quit working. About a month ago, it started asking for the password ***** time I tried to get me email. After I entered it, it would login and work fine. About a week ago,… read more
Manas
Manas
220 satisfied customers
E mail Can't log in tried reset password gave me a code
Hi my name is***** mail***@******.*** Can't log in tried reset password gave me a code didn't work tried to recover that didn't work and wont let me give a code says tried to many times and the passwo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
16,735 satisfied customers
I HAV A PROBLEM... [email protected] Three months. Can
HELLO, I HAV A PROBLEM... JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: [email protected] JA: How long has this been going on with your Com? What have you tried so far? … read more
Mr.Med
Mr.Med
2,206 satisfied customers
I am not able to update my password for my email address.
I am not able to update my password ***** my email address. Its telling me invalid password ***** I have had it for years and was just in my account about a month ago. Then today i got a call from win… read more
ZAID ALAMRO
ZAID ALAMRO
Computer Technician
Masters
477 satisfied customers
I cannot connect to my email, yahoo, desktop, ATT x 2,
got locked out last night, don't know what I did wrong. when I try to sign in now, I'm told incorrect password… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
8 satisfied customers
I can't sign into my Yahoo email account. I forgot my
I forgot my security questions and I can't recover it with my phone number … read more
TechSupport
TechSupport
Bachelor's Degree
31 satisfied customers
My yahoo and fb was hacked. i cant get into my old yahoo
my yahoo and fb was hacked. i cant get into my old yahoo account cause i cant remember my old number, Cause I didnt update to yahoo account, now I cant retrieve my fb or yahoo acciunt, i made a new em… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
2,088 satisfied customers
My email is saying it is invalid now every time I try to
My email is saying it is invalid now every time I try to use. When I try to type in my numbers it won't work either. This happened after I ordered a cooker over television … read more
Richard
Richard
IT Manager
IT Manager, Consultant
16,735 satisfied customers
I purchased a gift card for Jo ******on 12/12. The order
I purchased a gift card for Jo Ann ******on 12/12. The order number is ***** the gift code is GDWEKL. Jo Ann doesn't have a computer and doesn't use email. Is there a way I can help her redeem the gif… read more
Josh
Josh
It Support Specialist
Associate Degree
8,311 satisfied customers
My mom has a gmail account, and her boyfriend changed her
my mom has a gmail account, and her boyfriend changed her email password ***** months ago, he also deleted her email app from ipads and their computer, and ive been trying to access it for her even with the recover account where it asks me questions , when did you open the account, and it sends a verification code to my email, and it says google can't verify that its her … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,102 satisfied customers
.I am unable to search past a month now.... on my yahoo mail.
I am unable to search past a month now.... on my yahoo mail. Up until about a month ago I was always able to search my whole history. Please help, there are things in my past that I need access to.… read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I was unable to log into email and was asked to do new email
I was unable to log into email and was asked to do new email address,I did and was unable to transfer my email address..How can I get them into my new email.Old email [email protected] new email [email protected]… read more
PCDrMiller
PCDrMiller
Bachelor's Degree
527 satisfied customers
We had an email account with yahoo and now the entire
We had an email account with yahoo and now the entire account is gone. I need to be able to have the email account back again, this has many of our friends emails, plus his resumes were coming in on t… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,102 satisfied customers
I have a yahoo e-mail account. Three days ago I tried to sign
I have a yahoo e-mail account. Three days ago I tried to sign in & was told my password XXXXX invalid. I tried to reset password & was asked a question (which I never remember being asked) for verific… read more
Jason Jones
Jason Jones
AAS Information Technology
12,709 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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