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I am unable to get onto my yahoo email because I dont have…

Customer Question
I am unable to...

I am unable to get onto my yahoo email because I dont have access to the phone they want a recovery code for or the back up email address.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

I am not unfortunately

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have the phone number but no access to the actual phone as it was discontinued a month or so ago and no security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yeah my phone was stolen when I was traveling through Europe and I need to get in asap in order to fill out a job application, thank you for your help!

Submitted: 10 days ago.Category: Email
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Customer reply replied 10 days ago
my email address is***@******.*** thats the email I cant get access to.
Answered in 5 hours by:
8/6/2018
Email technician: Harry, Email Tech replied 9 days ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 days ago
thank you for answering Ive been trying to get in for a good while
Email technician: Harry, Email Tech replied 9 days ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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