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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to recover my email account [email protected]

Customer Question

Unable to recover my email account [email protected] Where did it go?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: On phone. Today set up this email on my computer thru Microsoft tech. Probably something
JA: What troubleshooting have you tried?
Customer: everything!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Thinking u can’t fix it cause google says they do recovery only online. Couldn’t successfully
Submitted: 4 months ago.
Category: Email
Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.
What Operating System (OS) is running on the computer?

Customer: replied 4 months ago.
Microsoft
Expert:  michelleclive replied 4 months ago.

what is the problem your facing with this gmail

are you not bale to get signed in

or its your password ***** is not getting accepted

Customer: replied 4 months ago.
This problem is with my phone
Expert:  michelleclive replied 4 months ago.

are you able to open gmail on computer

Customer: replied 4 months ago.
My phone
Expert:  michelleclive replied 4 months ago.

what is the message you are getting when you open the gmail app

Customer: replied 4 months ago.
Why saying computer when it’s phone.
Expert:  michelleclive replied 4 months ago.

i mean to ask is that are you able to open your gmail on a computer

also what is the message you are getting when you open the gmail app on the phone

Customer: replied 4 months ago.
Let drop my request
Expert:  michelleclive replied 4 months ago.

no problems

as till the time i dont know what problem you are facing with your email on the phone i will not be able to suggest a solution

Customer: replied 4 months ago.
Thanks anyway
Expert:  michelleclive replied 4 months ago.

thanks for trying the service