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Unable to recover my email account [email protected]

Customer Question
Unable to recover my...

Unable to recover my email account [email protected] Where did it go?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On phone. Today set up this email on my computer thru Microsoft tech. Probably something

Technician's Assistant: What troubleshooting have you tried?

Everything!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thinking u can’t fix it cause google says they do recovery only online. Couldn’t successfully

Submitted: 11 days ago.Category: Email
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Answered in 1 minute by:
7/11/2018
Email technician: michelleclive, Email replied 11 days ago
michelleclive
Category: Email
Satisfied Customers: 6,033
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.
What Operating System (OS) is running on the computer?

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Customer reply replied 11 days ago
Microsoft
Email technician: michelleclive, Email replied 11 days ago

what is the problem your facing with this gmail

are you not bale to get signed in

or its your password ***** is not getting accepted

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Customer reply replied 11 days ago
This problem is with my phone
Email technician: michelleclive, Email replied 11 days ago

are you able to open gmail on computer

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Customer reply replied 11 days ago
My phone
Email technician: michelleclive, Email replied 11 days ago

what is the message you are getting when you open the gmail app

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Customer reply replied 11 days ago
Why saying computer when it’s phone.
Email technician: michelleclive, Email replied 11 days ago

i mean to ask is that are you able to open your gmail on a computer

also what is the message you are getting when you open the gmail app on the phone

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Customer reply replied 11 days ago
Let drop my request
Email technician: michelleclive, Email replied 11 days ago

no problems

as till the time i dont know what problem you are facing with your email on the phone i will not be able to suggest a solution

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Customer reply replied 11 days ago
Thanks anyway
Email technician: michelleclive, Email replied 11 days ago

thanks for trying the service

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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