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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I was using outlook express and now using the mac email. I

Customer Question

I was using outlook express and now using the mac email. I put in my password ***** I used on outlook but it is not accepted.
JA: When did you last change your password ***** Apple ID?
Customer: within the month
JA: Did you try resetting through Apple's online account reset tool?
Customer: no
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no, thank you.
Submitted: 5 months ago.
Category: Email
Customer: replied 5 months ago.
I failed to mention that it is a dropbox issue not an email issue.
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 5 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  bbao replied 5 months ago.

> my password ***** I used on outlook but it is not accepted.

What's the email address in question?

Is Outlook Express that on Outlook Express on Windows?

Customer: replied 5 months ago.
I am trying to open my dropbox and they are not accepting my password. I do not know if it is because I was using outlook and now using mac mail?
Expert:  bbao replied 5 months ago.

> I am trying to open my dropbox and they are not accepting my password.

Do you actually mean you want to reset your Dropbox's password (Dropbox ID is your email address at***@******.***?