Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

LONGER ABLE TO SEND EMAILS AND AS OF TODAY AM NOT RECEIVING…

Customer Question
I AM NO LONGER...

I AM NO LONGER ABLE TO SEND EMAILS AND AS OF TODAY AM NOT RECEIVING EMAIL

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I DON’T KNOW WHAT MAIL CLIENT MEANS BUT I HAVE AN ICON I CLICK ON TO ACCESS MY EMAIL

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I DOUBT IT IM NOT HAVING ANY TROUBLE WITH THIS IM USING A TELUS INTERNET THAT IS VERY SECURE ( FOR bC pHYSICIANS)

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NOT THAT I CAN THINK OF

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
6/1/2018
Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,317
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Email Question
Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Who is your email service provider?

Ask Your Own Email Question
Customer reply replied 2 months ago
thunderbird
Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, I can go ahead and connect remotely to help you get this issue resolved. Are you at the computer now?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am no longer getting email of of July 30th. I haven't
I am no longer getting email of of July 30th. I haven't changed my email address but for some reason this tablet no longer recognizes it and neither does my lap top. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my Email i think out look needs repair. My
I can't get my Email i think out look needs repair … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I was hacked, and can't do email any more, although I can
I was hacked, and can't do email any more, although I can get on Google with my iPhone 6s. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot get my emails. I finally got a live voice at Google
I cannot get my emails. I finally got a live voice at Google who could not help me. He kept directing me to web sites that had no help. He finally told me that they don't provide tech support over the… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My gmail stopped receiving mail at noon yesterday. While I
My gmail stopped receiving mail at noon yesterday. While I can still send mail, nothing is being received. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Im able to send emails but not able to receive emails.
im able to send emails but not able to receive emails … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I don't Seem able to get my new gmail acct on my old dell
I don't Seem able to get my new gmail acct on my old dell computer … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I got another phone through At&t and another iPad. So they
I got another phone through At&t and another iPad. So they changed my # on my current iPad. Then when I tried to pull up my email, couldnt get current mail. So I closed it out, thinking it would sugge… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having problems with my outlook. A box keeps asking me
I am having problems with my outlook. A box keeps asking me for my password, I put it in, then it reappears again asking the same thing. At the very top of my outlook screen it says "outlook (Product … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
My server in Canada is Telus.. I have been trying to fwd
My server in Canada is Telus.. I have been trying to fwd three photos and Telus told me to give you this error 0x8007007A as she said this was a Microsoft error. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I deleted my email messages on my iPad and iPhone now I
I deleted my email messages on my iPad and iPhone now I don't get any messages at all? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We are unable to receive emails for over one week. We are
We are trying to recover or create a new password ***** our google account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
In P Vallarta, Mexico, receiving emails, Unable to Send!!!
In P Vallarta, Mexico, receiving emails, Unable to Send!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't remember where to get the icon to click on to send
I can't remember where to get the icon to click on to send an email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
We are not receiving on either or...emails from the United
Hi Andy....we are not receiving on either***@******.*** or***@******.***...emails from the United Conservative Party (UCP) and we are members. We are told that Telus has marked them as SPAM? How can w… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I've just been notified that Windows no longer will serve me
I've just been notified that Windows no longer will serve me to get my e-mail. Now what? What do I need to do to receive my mail and send mail? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can send e-mail but not received them> I thought it was
I can send e-mail but not received them> I thought it was connected to my internet and so I have just spent time and money hooking up to Telus and I'm I didn't need to and it is going to be costing… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
The problem is that using Thunderbird I can send messages
Hi the problem is that using Thunderbird I can send messages out but can't receive messages. I am for some reason hooked into Telus Webmail. … read more
Cody
Cody
Computer Science
2,432 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x