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Connected to internet, but unable to receive or send

Customer Question
Connected to internet, but...

Connected to internet, but unable to receive or send e-mails

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

There was no problem prior to Wednesday and no settings have been modified on antivirus or firewall settings

Submitted: 2 months ago.Category: Email
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Answered in 1 hour by:
6/1/2018
Email technician: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 756
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

which email address is this for?
Is your email configured in outlook?

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Customer reply replied 2 months ago

*****@gmail.com no

Email technician: Ameen Khan, Computer Technician replied 2 months ago

Okay, how are you accessing gmail, through the web? and what message do you get when you send ? any errors

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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