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I really hope you will help me because yesterday the personI…

Customer Question
I really hope you...

I really hope you will help me because yesterday the personI spoke to was rude!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Google

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through google

Technician's Assistant: What troubleshooting have you tried?

I've tried different passwords and it won't take any of them! My phone thinks it's lost!

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung S7 Edge Android

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Sense Yesterday! and just want I've told you it won't let me do anything else, I can't even power off my phone!!

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just that"i don't want to lose the data on my phone"!!

Submitted: 2 months ago.Category: Email
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Answered in 9 minutes by:
6/1/2018
Email technician: John Castle, Email Agent replied 2 months ago
John Castle
John Castle, Email Agent
Category: Email
Satisfied Customers: 1,071
Experience: IT Trainer at QA
Verified

Can you tell me the account you're having issues with?

Thanks

John

Ask Your Own Email Question
Customer reply replied 2 months ago
Account?
Email technician: John Castle, Email Agent replied 2 months ago

Hi

Have you went to the line account and went through the account reset process?

Ask Your Own Email Question
Customer reply replied 2 months ago
I'm locked out of my phone because of a google security function! All I want to know is do you know how to unlock my phone? Yes or No??
Email technician: John Castle, Email Agent replied 2 months ago

The phone can be unlocked If you know the Google details. If you do not, it will need a hard reset by the company that sold it too you.

Do you know the security details?

Ask Your Own Email Question
Customer reply replied 2 months ago
No. I don't know how I lock it? but Genius me did!!
Customer reply replied 2 months ago
It's asking for a password ***** characters and a letters?
Customer reply replied 2 months ago
Oops thats letter!
Customer reply replied 2 months ago
I guess this conversation is over so good bye and have a nice day!!
Email technician: John Castle, Email Agent replied 2 months ago

I'm here.

Ask Your Own Email Question
Email technician: John Castle, Email Agent replied 2 months ago

Were did you buy it?

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