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Cant find it. its a new email thats my phone # ismy name…

Customer Question
Cant find it. its...

Cant find it. its a new email thats***@******.*** my phone # is(###) ###-####my name shandra clark 01/16/68

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Well i thought gmail but dont know why its google.com

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Ive never used it except when i turn on my computer and the screen reads***@******.*** but i just have to put my pin number in. never went to thiss email before but made it when i bought this computer a week ago

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

If theres any way i can switch accounts on my computer

Submitted: 2 months ago.Category: Email
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Answered in 1 minute by:
6/1/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,266
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you mean you cannot log in nor open any program on your computer?

Do you have a gmail email address or a google email address, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 2 months ago
i just need to either find that google email account or reset my email account on my computer. actually its a microaoft account i think
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

Is the Internet currently working on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 2 months ago
but in order for me to update my windows i need the verification code that was sent to an email that supposedly doesnt exist
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

It looks like you set up / entered the wrong email address when you set up your new computer previously. You were supposed to enter your correct email address. Don't worry, I will fix this issue for you.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 2 months ago
never mind ill have my huband fix it when he returns home next week. thanks anyways
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

I don't think he could resolve this issue as a wrong email address is set up on your computer. I can try to fix your computer directly and quickly for you right now if you'd like to. We guarantee our service. Thank you.

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Category: Email
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