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I can't connect to my Bigpond account. It comes up with this…

Customer Question
I can't connect to...

I can't connect to my Bigpond account. It comes up with this message. Mail cannot connect to the account Bigpond and then enter password. i enter my password ***** it doesn't work

Technician's Assistant: When did you last change your Wi-Fi password?

A couple of months ago when we went on to the NBN

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes. Nothing has changed it just stopped receiving emails last friday

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not at this stage thankyou

Submitted: 2 months ago.Category: Email
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Answered in 6 minutes by:
6/1/2018
Email technician: UranMail, Network Administrator replied 2 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
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Email technician: UranMail, Network Administrator replied 2 months ago

Do you use any software to open your email or just a web browser?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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