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I have been hacked somehow and cannot access my account. I'm…

Customer Question
I have been hacked...

I have been hacked somehow and cannot access my account

Technician's Assistant: Are you logged into your email account on any other devices?

I'm sure at this point I am

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I should

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Other than it is extremely urgent remove their access

Submitted: 2 months ago.Category: Email
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Answered in 3 minutes by:
6/1/2018
Email technician: Sandy, Computer Specialist replied 2 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,962
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 2 months ago

May I know if it is your email account? Please tell me about your email service provider. gmail/yahoo/hotmail or other.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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