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My email is blcoked in and out, don't know why, I need to…

Customer Question
My email is blcoked...

My email is blcoked in and out, don't know why, I need to get mypassword ***** a new one, I assume that my"user name" was correct (myemail address)

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Please help me recover my email. It hs been blocked. My usual passworrd was rejected, co I need eto reset it or get a new one,

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I can not know that but this incident was caused by my Trash; was maybe the cause of it, needs to be closed. That's all I know. Plese help me recover my critical inbox and outgoing... Alicia Bauer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not know any more than this.

Submitted: 2 months ago.Category: Email
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Answered in 1 minute by:
6/1/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is your blocked email address? Please tell me so that I can check its status and recovery options.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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