Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just got a new phone and cannot remember my Gmail

Customer Question
Hi my name is*****...

Hi my name is***** just got a new phone and cannot remember my Gmail password

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No I am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I never updated the phone number to my current number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don’t think so. The other question was when I set up my G mail account and I have no recollection of one that was

Submitted: 22 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
5/31/2018
Email technician: Dustin, Email Specialist replied 22 days ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,088
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 22 days ago

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Email Question
Customer reply replied 22 days ago
Last logged in as info was allset on previous phone. Just bougha new phone this evening and went to set up thru google.
Customer reply replied 22 days ago
Can you just tell mewhat i need to do.
Email technician: Dustin, Email Specialist replied 22 days ago

So do you still have the previous phone?

Whats the name brand and model of the old phone?

Ask Your Own Email Question
Customer reply replied 22 days ago
Old phone is dead. It gotwet
Customer reply replied 22 days ago
Lgk20 was old phone
Email technician: Dustin, Email Specialist replied 22 days ago

Ok, besides your new phone and old phone, do you have access to a working windows pc or mac?

Ask Your Own Email Question
Customer reply replied 22 days ago
I can answer security questions on my account that i set up but they were not given to me as options
Customer reply replied 22 days ago
access to pc
Customer reply replied 22 days ago
But i believe they put a hold on myaccount because i had them send an email to my wifes hotmail account
Email technician: Dustin, Email Specialist replied 22 days ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Email Question
Customer reply replied 22 days ago
Thank you. Ill figure it out myself eventually
Email technician: Dustin, Email Specialist replied 22 days ago

I misunderstood you, i thought you said "Yes , to accessing my pc"

We ca proceed via written support alone. Whsts the gmail address you cant get back into?

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 22 days ago

Whats the most recent password ***** remember worked on that gmail account, or on the old phone?

Ask Your Own Email Question
Customer reply replied 22 days ago
Aug2017
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,733 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I want to know how I save a group of phone numbers for
I want to know how I save a group of phone numbers for future texting. I can put all the names into a message but I don't know how to keep it for the future. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
I suddenly can not get it. it does not come up? On MacPro. i
on MacPro. i never had any problem before clicking and getting it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
419 satisfied customers
Need to change my google email contact address. Gmail. All
Tried to go through to establish a new password the keep sending a verification to an old "extinct" email address that is no longer available … read more
John Castle
John Castle
BSC in Computing Network Management and Design
65 satisfied customers
I cannot get into my email account. Not that i know of.
please remove password ***** i can put in another one… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
I can not find my email account. With no luck. My emai
I can not find my email account JA: Have you checked for the lost email in your Trash and Spam folders? Customer: yes with no luck JA: What email provider are you using (e.g. Gmail, Yahoo, etc.)? Cust… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Cannot get to my email no good with computers, I don't know
Cannot get to my email no good with computers, I don't know what is expected.Going around in circles … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have been trying to tell you that the password I am using
I have been trying to tell you that the password ***** am using is the only one I have been using . If this is not satisfactory I am sorry I have forgotten the password ***** used the first time. R.Bi… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
[email protected] is a name I register to have an e-mail
[email protected] is a name I register to have an e-mail but the system gives me 2 different messages … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
890 satisfied customers
Is it possible to view or download my medicare part card
is it possible to view or download my medicare part b card which ive misplaced … read more
John Castle
John Castle
BSC in Computing Network Management and Design
65 satisfied customers
I forgot my E mail and password can you help. I do not think
my E mail and password ***** later tell me how to post pictures with my profile… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I changed email service from sbcglobal.net to charter.net.
I changed email service from sbcglobal.net to charter.net. My I phone has locked me out because I forgot my password ***** the sbcglobal account … read more
John Castle
John Castle
BSC in Computing Network Management and Design
65 satisfied customers
Forgotten password for carollynnesowter22"gmail.com.
forgotten password ***** carollynnesowter22"gmail.com … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
We have been using gmail with Outlook for over a year. Then
We have been using gmail with Outlook for over a year. Then today we keep getting pop-up windows asking for an imap.gmail password ***** then an stmp.gmail password. We can't remember what password **… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I just changed my gmail password but gmail asked me about my
I just changed my gmail password ***** gmail asked me about my secondary gmail account and I want to make sure the password ***** for my primary gmail account … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Logging into my Outlook email a message comes up - Cant
Logging into my Outlook email a message comes up - … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Can't login I think email may have been hacked as there is a
can't login I think email may have been hacked as there is a different name in address sender bar … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need someone to retrieve my G-mail password and PayPal
I need someone to retrieve my G-mail password ***** PayPal password … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
I have ATT email (sbcglobal.net) how do I get a receipt for
I have ATT email (sbcglobal.net) how do I get a receipt for an email I send? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x