Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just got a new phone and cannot remember my Gmail

Customer Question
Hi my name is*****...

Hi my name is***** just got a new phone and cannot remember my Gmail password

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No I am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I never updated the phone number to my current number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don’t think so. The other question was when I set up my G mail account and I have no recollection of one that was

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
5/31/2018
Email technician: Dustin, Email Specialist replied 2 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,274
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 2 months ago

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Email Question
Customer reply replied 2 months ago
Last logged in as info was allset on previous phone. Just bougha new phone this evening and went to set up thru google.
Customer reply replied 2 months ago
Can you just tell mewhat i need to do.
Email technician: Dustin, Email Specialist replied 2 months ago

So do you still have the previous phone?

Whats the name brand and model of the old phone?

Ask Your Own Email Question
Customer reply replied 2 months ago
Old phone is dead. It gotwet
Customer reply replied 2 months ago
Lgk20 was old phone
Email technician: Dustin, Email Specialist replied 2 months ago

Ok, besides your new phone and old phone, do you have access to a working windows pc or mac?

Ask Your Own Email Question
Customer reply replied 2 months ago
I can answer security questions on my account that i set up but they were not given to me as options
Customer reply replied 2 months ago
access to pc
Customer reply replied 2 months ago
But i believe they put a hold on myaccount because i had them send an email to my wifes hotmail account
Email technician: Dustin, Email Specialist replied 2 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Email Question
Customer reply replied 2 months ago
Thank you. Ill figure it out myself eventually
Email technician: Dustin, Email Specialist replied 2 months ago

I misunderstood you, i thought you said "Yes , to accessing my pc"

We ca proceed via written support alone. Whsts the gmail address you cant get back into?

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 2 months ago

Whats the most recent password ***** remember worked on that gmail account, or on the old phone?

Ask Your Own Email Question
Customer reply replied 2 months ago
Aug2017
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a new phone won't let me into my email.Also now have
I have a new phone won't let me into my email.Also now have 3 Facebook accounts because it keeps making me set up new ones don't know what to do … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My phone got stolen and I went and got a new phone it's an
My phone got stolen and I went and got a new phone it's an iPhone 6 and I'm trying to get my Gmail back but it is under a different name because I could never get my original one to start work because… read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
Forgot my password and cannot access my G-Mail account. Not
Forgot my password ***** cannot access my G-Mail account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Tried to change my password, was unable to do so since I
Tried to change my password, was unable to do so since I couldn't remember my last password. I use my phone since I don't have a computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I got a new iphone 7s and in trying to get into my gmail
Hi this is John Westfahl I got a new iphone 7s and in trying to get into my gmail account password ***** ***** When I follow steps, got verification codes using another gmail account ur set up says it… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I got another phone through At&t and another iPad. So they
I got another phone through At&t and another iPad. So they changed my # on my current iPad. Then when I tried to pull up my email, couldnt get current mail. So I closed it out, thinking it would sugge… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have forgotten my password for g mail account. Trying to
Trying to update AFL app on my phone, but cannot as my account is there but cannot remember the password. Does not accept what I thought it was … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I forgot my password, when I tried to change it, it said it
I forgot my password, when I tried to change it, it said it would send it to my phone , the phone number was my daughters who is in another state. When I asked them to send to my g mail address, it wa… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I've been trying to get into my gmail account with zero
Okay, I've been trying to get into my gmail account with zero success. I set up a recovery email, but I cannot remember that password. I also have a phone that I'm told has the code, but the phone is … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I keep getting a pop up wanting me to enter a password
I keep getting a pop up wanting me to enter a password *****”*****@******.***. I cannot remember my password. It then tells me I cannot retrieve it for 10 days because too many attempts have been made… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
This morning, I was on here an hour just trying to get
This morning, I was on here an hour just trying to get g-mail on and had to sign in to google which has never happened. I feel I made a serious mistake but had to set password ***** couldn't remember … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I do not know who to contact, I cannot remember my gmail
Hi, I do not know who to contact, I cannot remember my gmail password, I have a new phone number and phone and cannot get into my account … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have tried to set up a g-mail account but it won't accept
I have tried to set up a g-mail account but it won't accept anything I have tried. I started 2 weeks ago and I'm About to send the phone back because I cannot get past the google sign in.I have never … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I can't access my gmail acct. I set it up years ago and have
I can't access my gmail acct. I set it up years ago and have moved, etc. since then and can't find all the data I need to sign-in again ;-(. Can you help? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have my gmail for years, plus I have another gmail
I have my gmail for years, plus I have another gmail account, how do I retrieve my old password? I use the old one all the time it's my primary … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Phone died this am...no contacts and don't use gmail on
Phone died this am...no contacts and don't use gmail on phone unsure so user name and [email protected] only mail from spirit airlines. Password ***** I think..maybe. Live in MA. am… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
How can I retrieve my g mail account. Somebody deleted it and
How can I retrieve my g mail account. Somebody deleted it and I tried everything to retrieve it. I filled in all the questions g mail ask bud they say the information is wrong. I cant remember the ans… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x