Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Today I as trying to get on my old e-mail account

Customer Question
Today I as trying...

Today I as trying to get on my old e-mail account (*****@******.***) but Google stopped my saying I had to create a Google account with password ***** WHY? Now my old e-mail has been changed to:***@******.*** just to have e-mail. Now I tell all my many customers/ friend to use the new e-mail. WHY? Why was I forced by Google to create a google account just to have e-mail. How can I get my old e-mail name back. Virgil V. Harris(###) ###-####

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Today, as I trying to get on my old e-mail account (*****@******.***) but Google stopped me saying I has to create a Google account with password ***** WHY ? Now my old e-mail has been changed to:***@******.*** just to have e-mail. Now I have to tell all my many customers/friends to use the new e-mail. WHY? Why am I forced by Google to create a google account just to have e-mail. How can I get my old e-mail name back ? Virgil *. ******(###) ###-####

Technician's Assistant: The Email Technician will be able to walk you through that. How do you usually access your email? On a phone or tablet, or through a web browser?

I access my e-mail on my laptop web browser.

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about gmail. I've only just come online now and would like to assist you with your question.

Are you sure that was the correct old account?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Email Question
Customer reply replied 2 months ago
old e-mail was ***@******.*** and would love to keep it.
Email technician: Justin Johnson,
 replied 2 months ago

Reset your password ***** LINK

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I had an e-mail that got hacked then changed to another
I had an e-mail that got hacked then changed to another e-mail that works. I am not able to log into my google account because of password. Have tried to reset with little and am confused as to how to… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I'm told it was deleted, and I would like to restore it.
I'm told it was deleted, and I would like to restore it. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
It's my Facebook. Someone has hacked me 3 times today and I
It's my Facebook. Someone has hacked me 3 times today and I cannot reset my password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently find out my email was stolen by someone. I tried
I recently find out my email was stolen by someone … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My other computer went out where I was unable to use firefox
My other computer went out where I was unable to use firefox or microsoft explorer, when I entered my last known google password ***** was told by google that e-mail address could not be verified, and… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Google forced me into their new message program and in doing
Google forced me into their new message program and in doing so I lost all of my existing current email, forced a new email address on me and thereby took away my old email address so that now no one … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I had a Google account under ********@******.com I tried to
I had a Google account under ********@******.com I tried to sign in under that e-mail address it stated that I did not have an qoogle account under thatgmail. Google Account did something why should I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I have 2 email addresses now. I need to make my recovery
I have 2 email addresses now. I need to make my recovery e-mail my primary and change the password. I need to make my primary my recovery e-mail. Is there any way to do this????? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was hacked about a month ago. My friends are still
I was hacked about a month ago. My friends are still receiving e-mails from this hacker. How can this be stopped. I have changed my password *****… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I use gmail as and send several emails to three groups. One
I use gmail as***@******.*** and send several emails to three groups. One for Sunday School members called "The JOY Class"; one for classmates from the HS Class of 1949 called the "Forty Niners," and … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Is there a charge service? Am trying to open a gmail
Is there a charge for this service? Am trying to open a gmail account, and have now tried twice. When try to use the passwords I chose, Google keeps saying someone has that account. I know, it is me. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
All my e-mails literally disappeared, I lost my home page,
All my e-mails literally disappeared, I lost my home page, and even Apple Store could not help me!! I didn't think that was possible. My Google password ***** started to change on a monthly basis at l… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I had no Facebook account this morning it was all gone. I
I had no Facebook account this morning it was all gone. I had to start a new account. Was I hacked and what do I do?… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Google changed my e-mail address and password. I ,of course,
Google changed my e-mail address and password. I ,of course, filled it out but didn't want to change. Many of my bills are sent to my old e-mail address. I was trying to use the Mail Fetcher to transf… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Someone hacked into my e-mail account and tried to get funds
Someone hacked into my e-mail account and tried to get funds transfered from investment persons I e-mail . I have a mac. What should I do? Should I change both e-mail account and password XXXXX just p… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am an Attorney at Law in Washington, D.C. I use e-mail to
I am an Attorney at Law in Washington, D.C. I use e-mail to convey messages to clients and other Attorneys. Some one has hacked into my aol mail. Who ever did it obtained the e-mail addresses of my cl… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I was not able to log into my account. I was asked for my
I was not able to log into my account. I was asked for my login info and password ***** was prompted that because of that to create a new account. I did create a new account, and it has dawned on me t… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I need my e-mail put back to my original e-mail. I went to
I need my e-mail put back to my original e-mail. I went to sign in and didn't see the sign in above the sign up. I thought it wanted me to resign up it kept saying already used. I know it was it was M… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x