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I have a new phone and can't get into my Hotmail account.

Customer Question
I have a new...

I have a new phone and can't get into my Hotmail account. How do I fix this

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

I am typing from a lap top but think my wife has hers on it

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think it's my old number

Submitted: 2 months ago.Category: Email
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Answered in 14 minutes by:
5/31/2018
Email technician: John Castle, Email Agent replied 2 months ago
John Castle
John Castle, Email Agent
Category: Email
Satisfied Customers: 1,063
Experience: IT Trainer at QA
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Hi

Have you been through the account reset process?

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