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I got a message over my email page that said "SHare how you…

Customer Question
I got a message...

I got a message over my email page that said "SHare how you use your email ..I don't know what that message wants me to do but it won'tlet me create a new mail or even get in to read my emails . It give my a choice full

Technician's Assistant: Are you logged into your email account on any other devices?

Diagnostic data or basic diagnostic data

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I cant think of anything. I want that choice of two diagnostics to go way

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Who is your email provider?

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Customer reply replied 2 months ago
TDS
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
no, can you walk me through the process to fix it
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Are you using web mail?

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Customer reply replied 2 months ago
what is web mail
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

I am offering you remote assistance for $10, if you want then accept it and follow the steps here to connect.

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Customer reply replied 2 months ago
my email just cleared up the problem I'd like to cancel the subscription for your help and please send a notice that my subscription is cancelled.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 2 months ago
do you email a copy of our conversation
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

You need to speak to JustAnswer for any billing quiries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,068 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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