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I have been trying to get in and would not except passwords,

Customer Question
I have been trying...

I have been trying to get in and would not except passwords, then won't except verification codes. this has been going on for weeks and I need to get in.

Technician's Assistant: Are you logged into your email account on any other devices?

Phone and two pc's but my phone is now not even receiving messages

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure but if it would show my the questions I set up years ago I could answer them

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

HELP!!!!!

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Jason Jones, Computer Technician replied 2 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,450
Experience: 10+ years of work experience.
Verified

Hello,

I will be the technician working with you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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Customer reply replied 2 months ago
gmail
Email technician: Jason Jones, Computer Technician replied 2 months ago

On the PCs, which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Customer reply replied 2 months ago
no work computer can
Email technician: Jason Jones, Computer Technician replied 2 months ago

Which program are you using?

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Customer reply replied 2 months ago
explorer, pc, android phone, work pc explorer
Customer reply replied 2 months ago
I paid 5 for you to help me access my account
Customer reply replied 2 months ago
really? i paid 5 for nothing
Customer reply replied 2 months ago
I'm not paying any more money when you have not helped me
Email technician: Jason Jones, Computer Technician replied 2 months ago

I see that you came back four days after you posted the question. I apologize for the wait. I was otherwise occupied for the last few days due to some personal issues.

Gmail's password ***** system does not offer many options, but I have given them all below. If all else fails, you can always create a new free Gmail account.

Please, follow the instructions below to reset your Gmail/Google password:
- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password

If need be, you can call Google at the following number. Keep in mind that the wait will be long: (###) ###-####

Please, update me once that is complete.

Thank you,

Jason

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Customer reply replied 2 months ago
Cancel my account with you guys you didn't help me
Email technician: Jason Jones, Computer Technician replied 2 months ago

Did you follow the instructions that I sent you above?

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