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Its actually on my iphone. I had to buy a new one and my new…

Customer Question
Its actually on my...

Its actually on my iphone. I had to buy a new one and my new one will not pull my facebook page up.

Technician's Assistant: When did you last update your Facebook?

Update how?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

No ma'am

Submitted: 2 months ago.Category: Email
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Answered in 1 minute by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,697
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about facebook. I've only just come online now and would like to assist you with your question.

Is that because you do not know your password?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
I had to get a new iphone and when I download the Facebook app, its empty except for notifications. No pictures, no friends, no timeline
Email technician: Justin Johnson,
 replied 2 months ago

You have to sign into your account again. That is how facebook works...

Ask Your Own Email Question
Customer reply replied 2 months ago
I did log in again. If I search my name it brings me up and my page, but it doesnt save it. I have to bring my name up every time.
Email technician: Justin Johnson,
 replied 2 months ago

Then you are not signed into the correct account.

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Customer reply replied 2 months ago
How would I sign in then ?
Email technician: Justin Johnson,
 replied 2 months ago

Sign out and back into the correct one with the right email and password

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Customer reply replied 2 months ago
Ok I deleted the app and will download it again and start over.
Email technician: Justin Johnson,
 replied 2 months ago

Ok

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Customer reply replied 2 months ago
Still waiting for it to download
Email technician: Justin Johnson,
 replied 2 months ago

ok

Ask Your Own Email Question
Customer reply replied 2 months ago
Ok it is logging me in to a blank account. How do I switch to a different page to log in correctly. Its my name but no other info.
Customer reply replied 2 months ago
This is insane, its perfect on my computer.
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Jess M., Computer Support Specialist
Category: Email
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