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Can't find my google account pw.when i follow the procedure…

Customer Question
Can't find my google...

Can't find my google account pw.when i follow the procedure for creating a new one the system wants to send a verification memo to an old, cancelled email service account. how can i correct this info on my google/email account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Desktop mac...browser to email

Technician's Assistant: What troubleshooting have you tried?

Just following the process guiding one to reset a google account pw

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,711
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about gmail. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
just tell me how to correct an invalid old email address your (google) insists upon sending a change verification notice when attempting to reset a forgotten pw. provider is gmail. i have attempted to follow the process multiple, increasingly frustrating times . the problem sees to getting the google account fixed .the gmail sys works fine
Customer reply replied 2 months ago
please...what is the process for correcting bad info on my google account.
Customer reply replied 2 months ago
can you answer my question ?
Email technician: Justin Johnson,
 replied 2 months ago

Have you done this?

https://accounts.google.com/signin/recovery?hl=en

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