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I have a google email account in the office and also at home…

Customer Question
I have a google...

I have a google email account in the office and also at home [same account] yesterday in the office I was prompted to enter a pw and it was rejected. The same at home later; that one worked.

Technician's Assistant: Are you logged into your email account on any other devices?

Not at present. I'm on my office computer and we have our own server [amityop.org]

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security question I've answered is my father's middle name [Caspar]

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about email. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
my pw was rejected from the entry/ 2 phone numbers I listed were to receive codes, these never happened??? Then there were a number of emails to my work email about Google recovery. I don't know why there was a problem in the first place. I've had this email account for years.
Email technician: Justin Johnson,
 replied 2 months ago

Have you go through this? LINK

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