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I’ve gotten an email from Apple stating that another device…

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I’ve gotten an email...

I’ve gotten an email from Apple stating that another device has tried to log into my account. Then it says my Apple account has been locked and is wanting all this information including my social security number and a Reddit card number etc. I’m very hesitant to give my Social Security number none of what I thought were my passwords are working what do I do

Technician's Assistant: When did you last change your password ***** Apple ID?

I’m very hesitant to give my Social Security number none of what I thought were my passwords are working what do I do. I don’t remember when I changed my password ***** and I don’t remember if our account is under my name or my husbands name

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don’t remember when I changed my password ***** and I don’t remember if our account is under my name or my husbands name. No I will try resetting it on the online site

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I will try resetting it on the online site. Nothing that I can think of

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about random email. I've only just come online now and would like to assist you with your question.

Can you sign in to appleid.apple.com ?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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