Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can’t sign in because its says it doesn’t recognize my…

Customer Question
I can’t sign in...

I can’t sign in because its says it doesn’t recognize my device

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

A phone number but i am deployed so my phone is off

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats all

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
5/31/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about account. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Email Question
Customer reply replied 2 months ago
I can’t do anything because my phone is off so I can’t get the code
Email technician: Justin Johnson,
 replied 2 months ago

Well you are going to need that phone to be on.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can not remember password to get into gmail. But the
Yes but the device is water damaged and the screen doesn't work, I went to get a new phone tried to login to gmail but can't remember the password … read more
N Nguyen
N Nguyen
Davenport University Instructor
Master\u0027s Degree
1 satisfied customers
I am my phone and I guess got fried and I got a new phone
OK I am my phone and I guess got fried and I got a new phone and I'm trying to sign into my Google account to recover all my data that was backed up and I can't do it because it's saying my email is i… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to sign in with google,I used my gmail
I am trying to sign in with google,I used my gmail password.I was asked if I recognized letters &symbols I didn't.I put a new password ***** &was told it was strong now I can't get to next step. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I need assistance unfortunately my Android phone was
I need assistance unfortunately my Android phone was accidentally reset to factory settings all data was erased. Working with Verision teac. After multiple attempts to restore Goggle locked my account… read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
My LinkedIn account was hacked. I can't delete my account
My LinkedIn account was hacked. I can't delete my account because LinkedIn doesn't recognize my email or phone number. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't sign in on my new device because it says there is an
I can't sign in on my new device because it says there is an unknown error to please try another email or again with this one in 24hrs … read more
Harry
Harry
2,175 satisfied customers
I had to get a new iPhone and it keeps saying it doesn't
I had to get a new iPhone and it keeps saying it doesn't recognize my phone. I can't recover my Email. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm in Philippines where my phonedoesn't work and I have no
I'm in Philippines where my phone(###) ###-####doesn't work and I have no outlook mail account so I can't sign in to yahoo mail … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Nothing wrong with my tablet I just can't sign in to my
Nothing wrong with my tablet I just can't sign in to my Yahoo email. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My email is basically saying I can't log into it because my
Hello so my email is basically saying I can't log into it because my old number won't confirm it I have a new number though I still have my user name and password ***** it doesn't let me log in … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I need help I can't log in my google account. My gmail and
My gmail and the phone number that I registered it's disconnected already … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I just recently got a new phone and now can't access my
Hi I just recently got a new phone and now can't access my email as my phone number has changed and I can't remember my password? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to login to my gmail account and it's locked out.
I'm trying to login to my gmail account and it's locked out … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I changed my phone number so I can't recover a new password
I changed my phone number so I can't recover a new password ***** my email … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Something has happened and I cannot access my yahoo email
Hello, Something has happened and I cannot access my yahoo email account. I have tried everything I can to no avail. The latest thing my husband found was it is “temporarily locked.” Please help!1 … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My yahoo email isn't working and nothing I have tried is
My yahoo email isn't working and nothing I have tried is fixing the problem. I don't have access to either recovery email addresses .... Is my only solution to cut, run and start a new email address? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am very angry with Spotify. It's taken me hours to find
I am very angry with Spotify. It's taken me hours to find this link where I can talk to somebody. Your support system is not adequate. I'm unable to login to Spotify I don't have a Facebook account to… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm trying to get into my gmail google account and cant, The
Hi I'm trying to get into my gmail google account and cant … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x