Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have 10 email messages with that look like msgs I sent in…

Customer Question
I have 10 email...

I have 10 email messages with that look like msgs I sent in late March whereby I attached approx 10 documents per msg. In my inbox the subject line shows what I named them, however when I open them they are advertisements and my attachments/documents are nowhere to be found.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

Yes what is strange is that I sent 12 of these msgs and 2 of them were fine and had the attachments no problem--all sent in same timeframe etc.

Technician's Assistant: The Email Technician will be able to walk you through that. What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Is there any way you can help me find these? gmail

Technician's Assistant: Have you checked for your email under the All Mail tab?

I sent them via my work email at the time which I no longer have access to (retired).

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's it--thanks

Submitted: 20 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 20 days ago
I can show you the emails that did come through with the attachments and the ones that appear to be my msgs but are not (they are ads) and don't contain my attachments if that would help
Answered in 10 minutes by:
5/31/2018
Email technician: Justin Johnson,
 replied 20 days ago
Justin Johnson
Category: Email
Satisfied Customers: 2,315
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Email Question
Customer reply replied 20 days ago
am I reading it correctly that in order to do that it is an add $36? If yes, no thank you I'd simply like you to help me answer the ? for the $5 fee I've already paid.
Email technician: Justin Johnson,
 replied 20 days ago

We take a good faith payment of $5, but to ensure the expert will be adequately paid for his/her service we hold the fee for the question until there is a result. For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

Ask Your Own Email Question
Customer reply replied 20 days ago
in order to get technical support (an answer to my question about an obvious error on part of your email server), I will need to pay $39? Pls clarify before going further.
Email technician: Justin Johnson,
 replied 20 days ago

That is for remote support.

Ask Your Own Email Question
Customer reply replied 20 days ago
what other type of support is there?
Email technician: Justin Johnson,
 replied 20 days ago

The kind where I just answer your question like we are doing now.

Ask Your Own Email Question
Customer reply replied 20 days ago
have I missed your answer to my question? Obviously I'd prefer not paying add $ unless needed to get an answer. Is it possible to answer my question via this chat?
Email technician: Justin Johnson,
 replied 20 days ago

If the attachments are not in the emails they are not there. Unless those files exist elsewhere there is not much else that can be done.

Ask Your Own Email Question
Customer reply replied 20 days ago
ok clearly they are not in the email which is why I contacted you---why would they be in some and not all since all sent in same timeframe and why are they appearing like my msgs but in fact the content is an advertisement?
Email technician: Justin Johnson,
 replied 20 days ago

I understand that, but email is simple. Either it is or isn't.

Ask Your Own Email Question
Customer reply replied 20 days ago
Wow--so for my $5 you can't even provide any ideas of where these might have gone in "cyberspace"???? Very disappointing since I would count on an email server to deliver the attachments along with the email I sent and if not at least try to find the location of those documents.
Email technician: Justin Johnson,
 replied 20 days ago

You should never expect that. Systems fail. Would you like me to tell you a story or give you the truth?

Ask Your Own Email Question
Customer reply replied 20 days ago
I don't want a story, but I believe a reasonable expectation of a technical expert is to provide a possible explanation of what could have happened/where files/documents may be and why. Thank You and Good Night.
Email technician: Justin Johnson,
 replied 20 days ago

It failed. That is the technical answer. It is email, it can fail.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cant find email address. Cant find anything how do I get new
cant find email address JA: Have you checked for the lost email in your Trash and Spam folders? Customer: yes cant find anything how do I get new one JA: What email provider are you using (e.g. Gmail,… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Im having trouble retrieving verification code due to me
Im having trouble retrieving verification code due to me having a different phone number then my gmail has … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I had the computer worked on and when it came back my email
i had the computer worked on and when it came back my email address will … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
In can not reach my E-mail, My password has been changed
In can not reach my E-mail, My password ***** been changed without my perdition by my washouts ex … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Can't seem to stream anything. Gmail.
Anything else you want the Email Expert to know before I connect you?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I think my email is being hacked. My emails keep
I think my email is being hacked. My emails keep disappearing. … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I can't get by the security to close my account. I've tried
I can't get by the security to close my account. I've tried many times. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I cant get in my google account forgot password and no
I cant get in my google account forgot password ***** no longer have recovery phone number or email . and it wont let me use the recovery code sent to my other email … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I just had my computer updated but cannot use the mozilla
Hi my name is ***** ***** had my computer updated but cannot use the mozilla thunderbird email due to no password … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I have a new email address and don't know how to change to
I have a new email address and don't know how to change to new one from old one . … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I accidently deleted text in a reply to an email. I am using
I accidently deleted text in a reply to an email. I am using gmail and would like to recover approximately three sentences. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I use gmail. I have Microsoft Office 365 for Mac on my
I use gmail. I have Microsoft Office 365 for Mac on my laptop. On my iPhone I just downloaded Outlook so that I could sync email, calendar and contacts between my phone and laptop via Outlook. Microso… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a cell phone and I keep losing my password to my
I have a cell phone and I keep losing my password ***** my Gmail account***@******.***. my password ***** ***** working. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Besides my gmail address, emails are also sent to a expired
Besides my gmail address, emails are also sent to a long expired comcast address which are automatically rejected. How do I prevent this from happening? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Google can't verify my account, and i cannot reset my
Hi, google can't verify my account, and i cannot reset my password. My account was set up on another device however i can no longer access it. I can still access gmail from my phone however cannot res… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I was asked thru an email to conduct a google email security
I was asked thru an email to conduct a google email security check on June 8th. Was this a security hack? I have changed by password ***** now I cannot receive gmail emails to my outlook account? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
For some reason a second identically named account showed up
For some reason a second identically named account showed up in TB and I can't see the server settings because I'm getting that error message that another account has the same name. Although the accou… read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I'm having trouble accessing my aol email in fact had
I'm having trouble accessing my aol email in fact had trouble getting online altogether … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x