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I can neither delete nor file my e mail since 5/24/18. My…

Customer Question
I can neither delete...

I can neither delete nor file my e mail since 5/24/18

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

My gmail account will not allow me to file or delete e mails from my inbox since 5/24/18.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I use my i Mac which I have owned since 2011

Technician's Assistant: What troubleshooting have you tried?

With Apple screen share we could determine that it was not a computer problem. They recommended I contact gmail.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not now, but could we talk by phone?

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
5/31/2018
Email technician: Pete, Computer Expert replied 2 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,577
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 2 months ago

First, if you access your gmail account via the web, at www.gmail.com, can you delete and file your emails ok there?

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Category: Email
Satisfied Customers: 20,577
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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