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G'day Jess! I'm aged 82 and NOT very computer literate! NOW!

Customer Question
G'day Jess! I'm...

G'day Jess! I'm aged 82 and NOT very computer literate! NOW! when I send on emails I have a list and just recently some of the emails on my list are DECLINED to be sent and Microsoft Outlook send me a notice that says YOU do not recognize some of those email address which are always the same??? I checked my address book and those names and email addresses are still there WHY don't my emails get sent? NOW I have to type the entire email address and STILL they are refused as unknown?? I'm lost mate? and I don't know HOW to fix the problem? xxBruce.

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I don't understand everything else is working, I just turn my computer on and click onto the email I want to forward to others, and start tying in the addresses, THIS is where the problem sstarts, some addresses pop up as soon as I type the 1st couple letters, all I do is click on that and it's entered on the line, BUT SOME of my long used addresses YOU refuse to identify??? and the entire thing stops and IF I include those email addresses again YOU refuse AGAIN??? Those addresses ARE valid WHY refuse them??

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

NO

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My feeble brain can't thinkl of anything?

Submitted: 2 months ago.Category: Email
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Answered in 2 minutes by:
5/31/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is the email address that you use in your MS Outlook to send out emails?
  3. Are you sending a single email to a lot of people like 100 or more, at once?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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