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Don't remember password to. Should be

Customer Question
Don't remember password ********@******.*** ...

Don't remember password ********@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Should be

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/31/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you tried to reset the password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 2 months ago
Windows, Yes
Email technician: Jess M., Computer Support Specialist replied 2 months ago

And what happened when you did the reset?

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Jess M.
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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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