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I have done something wrong I need back into mu face book…

Customer Question
I have done something...

I have done something wrong I need back into mu face book account***@******.*** please help

Technician's Assistant: When did you last update Facebook?

Don't know

Technician's Assistant: What have you tried so far with your Facebook?

Everything it says it dosent excist but yet I get notifications when someone sends me something through fb

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes ive used several dirfferent phones to log in

Submitted: 2 months ago.Category: Email
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Answered in 17 minutes by:
5/31/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using your phone to access your FB account regularly? Or are you using your computer as well?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 2 months ago
Using my droid phone using my laptop. All I want is my old account***@******.***
Email technician: Jess M., Computer Support Specialist replied 2 months ago

Do you want to access your olf FB account that is using the Gmail address that you mentioned?

Or are you trying to access your Gmail account?

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Customer reply replied 2 months ago
No if you can't give me what I want. Gardener it then yes
Email technician: Jess M., Computer Support Specialist replied 2 months ago

I do not understand your last reply.

What exactly is the problem? Is it accessing your Facebook or accessing your Gmail?

Please confirm.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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