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Outgoing mail is not going. What can I do? I don’t remember…

Customer Question
Outgoing mail is not...

Outgoing mail is not going. What can I do? I don’t remember password.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think my phone number should be.

Submitted: 2 months ago.Category: Email
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Answered in 44 minutes by:
5/31/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is this happening in your Windows computer? Mac? Android tablet? iOS tablet?
  2. What email address are you having this sending problem?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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