Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Both my wife and I are having extensive problems with gmail…

Customer Question
Both my wife and...

Both my wife and I are having extensive problems with gmail and crashing internet. We have both been getting the #007 server error in gmail a lot.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser on PC (me) and Mac (my wife).

Technician's Assistant: What troubleshooting have you tried?

Getting new modem (twice!) from AT&T.

Submitted: 25 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
5/31/2018
Email technician: Jess M., Computer Support Specialist replied 25 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is the problem happening in both PC and Mac?
  2. How do you access your emails in your PC? Is it through Internet Explorer web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 23 days ago
The problem is with both the PC and the Mac. We access our email through Chrome.
Customer reply replied 23 days ago
We need to have 2 computers fixed (for what seems to be the same problem). Could this be done for a single $39 charge?
Customer reply replied 23 days ago
Please respond as soon as is convenient, as we are having significant problems with this issue.
Email technician: Jess M., Computer Support Specialist replied 22 days ago

Thank you for writing back with that information. Please be informed that your question is posted for $30.68USD and remote access is an extra fee of $39. Yes, if we do remote access, I will connect to your 2 computers (one at a time) to fix the email issues.

Ask Your Own Email Question
Customer reply replied 22 days ago
Can you help us soon?
Email technician: bbao, IT Consultant replied 21 days ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,660
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

It seems the previous expert has been unavailable for a while. Do you need instant help here? Please advise. Thanks.

Ask Your Own Email Question
Customer reply replied 20 days ago
Can you help us within the next hour or two?
Email technician: bbao, IT Consultant replied 20 days ago

Sure. Can you please upload a screenshot showing the original #007 error for a technical review? Thanks.

Ask Your Own Email Question
Customer reply replied 20 days ago
I don't have a screenshot.
Email technician: bbao, IT Consultant replied 20 days ago

If so, the most efficient way is to troubleshoot via a remote session. Can you please request it from your side? Thanks.

Ask Your Own Email Question
Customer reply replied 20 days ago
Is a screenshot necessary?
Customer reply replied 20 days ago
Just to be clear, I had negotiated a single $39 payment for fixing both my computer and my wife's, since we are having very similar (identical?) problems. Can you confirm this agreement?
Email technician: bbao, IT Consultant replied 20 days ago

> Is a screenshot necessary?

Yes, that's the only way to clearly tell what happens at your side without a remote session.

> I had negotiated a single $39 payment for fixing both my computer and my wife's

It's fine, as you can watch what I do via the remote session, you can easily apply the same method or solution to another computer if the issue is identical.

Ask Your Own Email Question
Customer reply replied 20 days ago
Can I follow up with you via e-mail if I have any questions?
Email technician: bbao, IT Consultant replied 20 days ago

> Can I follow up with you via e-mail if I have any questions?

Email communication (or any direct interaction between the expert and customer) belongs to premium services and needs an extra charge.

Ask Your Own Email Question
Customer reply replied 20 days ago
In that case, I would need you to do separate remote sessions on both my computer and my wife's computer for $39, as the previous technician agreed. Otherwise, I am concerned that the 2nd computer won't get fixed properly.
Email technician: bbao, IT Consultant replied 20 days ago

That's fine. I send the offer now.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 20 days ago

FYI - For some reasons, I can't send offer from my side. Please request it from your side. Thanks.

Ask Your Own Email Question
Customer reply replied 20 days ago
I made the request for secure remote assistance.
Customer reply replied 20 days ago
Can you help us now? We are waiting for your response.
Email technician: bbao, IT Consultant replied 20 days ago
My apology. A Yes was chosen by mistake when my Mac asked me for the latest update. I have to wait until it finishes it.
Ask Your Own Email Question
Customer reply replied 20 days ago
How long?
Customer reply replied 20 days ago
How long? Please answer right away.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cant login to my outlook account and microsoft locked the
I cant login to my outlook account and microsoft locked the account … read more
bbao
bbao
IT Consultant
1,660 satisfied customers
I cannot connect to POF. It says invalid user name or
I cannot connect to POF. It says invalid user name or password. I even made a new account and the same thing happened. I'm very frustrated. … read more
bbao
bbao
IT Consultant
1,660 satisfied customers
I need to increase the font in my email. Aol. All of the
I need to increase the font in my email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web bro… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Email from iCloud re payment problem tried to follow the
Email from iCloud re payment problem tried to follow the info not getting any where. Can you help me please. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
My pc was reset by windows they were having problems I
my pc was reset by windows they were having problems I cannot get my email back . it locks up. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
932 satisfied customers
My gmail I have no other email to open up a code. No its on
my gmail***@******.*** I have no other email to open up a code … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Ellen, i was speaking with Alyssa yesterday about my
Hi Ellen, i was speaking with Alyssa yesterday about my password ***** *****vermore, and she said she would know what was happening,,the url could not open. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I received an email that my account had been used (not by
I received an email that my account had been used (not by me). I was in the process of Responding when I clicked on the email and it disappeared! What do I do now to unlock my account? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
Looking back, i think the down load did not work properly.
Looking back, i think the down load did not work properly. Maybe that's why you could respond properly. My apologies!… read more
Harry
Harry
1,961 satisfied customers
How to copy your google contacts emergency info from old
How to copy your google contacts emergency info from old Android phne to new one. … read more
bbao
bbao
IT Consultant
1,660 satisfied customers
My sister set a pass word on my husbands trac phone. we cant
hello my sister set a pass word on my husbands trac phone. we cant remember the pass word. we called tracphone with no help they tried resetting and it wouldn't work. then they told us to take it to w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have been here before but got lost in the process! I have
I have been here before but got lost in the process! I have not had ATT mail for a week. Tech support told me it was mu ATT U-verse and sent a technician out who said I'd been struck by lightning and … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Where can I fined my email password. Gmail. Direct log in.
where can I fined my email password JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? C… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I had an alert to upgrade my Outlook whichI did and now I
I had an alert to upgrade my Outlook whichI did and now I have 2 Icons in my dock. one is the original, blue box with letter behind, the new one is a Yellow … read more
bbao
bbao
IT Consultant
1,660 satisfied customers
Several weeks ago, the following window showed an email that
Several weeks ago, the following window showed an email that was too long (or filled too much space) to allow me to send out my emails, even though I could receive emails: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I am sending a favorite video to 8 people. They do not get
I am sending a favorite video to 8 people. They do not get it as it is in their and my spam folder. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Cant remeber my password and i got a new number so the one
cant remeber my password ***** i got a new number so the one thats on my email wont work. and i have years of pictures and contacts on my account … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
103 satisfied customers
Cannot remember last password set for my Google account.
Cannot remember last password ***** for my Google account. Want to reset password ***** my Apple i Phone … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x