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I have been using the following email address for over two…

Customer Question
I have been using...

I have been using the following email address for over two months:
<*****@******.***>
Emails to my previous addresses are transferred automatically to this one.
Today, I entered this address on the <https://www.steynonline.com/login.php> site and I received the following note:
“Error: The address***@******.*** does not exist in the customer database.”
If I have been using it daily since then, WHY it is not in the database? How to I enter this address into the database?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I click on the link Gmail-d.lucian.iliesi... below the internet address slot at the top of the page.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do not know. I think I have some firewall and antivirus, but I am not sure.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How I solve this issue.

Submitted: 22 days ago.Category: Email
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Answered in 1 minute by:
5/30/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 22 days ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,880
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 22 days ago
  1. Go to http://www.gmail.com
  2. If you are not automatically logged in then
  3. Click Sign in and enter your email and password
Ask Your Own Email Question
Customer reply replied 22 days ago
I repeat my problem:
I have been using the following email address for over two months:
<*****@******.***>
Emails to my previous addresses are transferred automatically to this one.
Today, I entered this address on the <https://www.steynonline.com/login.php> site and I received the following note:
“Error: The address***@******.*** does not exist in the customer database.”
If I have been using it daily since then, WHY it is not in the database? How to I enter this address into the database?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 22 days ago

Your email provider is gmail please go to http://www.gmail.com

Ask Your Own Email Question
Customer reply replied 22 days ago
THIS IS a rip-off. I already paid $5. Now you ask for more. That is NOT FAIR!
Customer reply replied 22 days ago
I want my $5 back and forget about getting help fron Google!!!!!
Email technician: Kamil Anwar, Exchange & Email Consultant replied 22 days ago

Unfortunately, i've run out of ideas, i will opt out and open your question to other experts.

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Customer reply replied 22 days ago
I already paid $5 to gat help. That was the quoted price!! Now you want $39 more! I want my $5 back and forget about Google help. This gave me an extremely bad impression of Google!!!!!
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,880
6,880 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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