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My email got hacked over the weekend and sent out spam to…

Customer Question
My email got hacked...

My email got hacked over the weekend and sent out spam to everyone I tried to change the password ***** it shut me down. I need to re-open the email***@******.*** immediately. It's my business email and I cannot run the office without it

Technician's Assistant: Are you logged into your email account on any other devices?

I can't log in at all with my phone or computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I went through that process. Was given a message I'd have to wait 1-3 days for any action. I cannot afford to wait that long

Submitted: 2 months ago.Category: Email
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Answered in 8 minutes by:
5/30/2018
Email technician: UranMail, Network Administrator replied 2 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,414
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Email technician: UranMail, Network Administrator replied 2 months ago

are you still able to login to your Gmail account? it this a free account?

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Customer reply replied 2 months ago
no I cannot log in and it's not free
Email technician: UranMail, Network Administrator replied 2 months ago

so you are using paid Gmail ?

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Email technician: UranMail, Network Administrator replied 2 months ago

are you using G Suite? do you know who the admin is?

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Email technician: UranMail, Network Administrator replied 2 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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