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I can't send messages. Cerzan. Desktop computer. DESKTOP!

Customer Question
I can't send messages ...

I can't send messages

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Cerzan

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Desktop computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

DESKTOP! DELL Windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

When I send a message with just subject=test it goes through. If there is ANY content, it displays "copying to sent folder" endlessly but nothing happens

Submitted: 2 months ago.Category: Email
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Answered in 6 minutes by:
5/30/2018
Email technician: UranMail, Network Administrator replied 2 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Email technician: UranMail, Network Administrator replied 2 months ago

which application do you use to send emails?

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Customer reply replied 2 months ago
Thunderbird
Email technician: UranMail, Network Administrator replied 2 months ago

ok, and who is your email provider? are you able to login to their webmail and send messages from there?

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Customer reply replied 2 months ago
cerzan
Customer reply replied 2 months ago
The problem is obviously with not connecting with
Customer reply replied 2 months ago
thunderbird not connecting with its "sent" folder
Customer reply replied 2 months ago
why not?
Customer reply replied 2 months ago
I think I want a refund. I am an 82 year old on SS and REALLY don't like being immediately asked for more $!
Customer reply replied 2 months ago
BTW I have been on the net since December 1969, before that on DARPANET!
Email technician: UranMail, Network Administrator replied 2 months ago

so you do not want me to remotely connect to your PC and look into issue with Thunderbird?

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Email technician: UranMail, Network Administrator replied 2 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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