Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't get into my gmail acct. When a code is sent to

Customer Question
I can't get into my...
I can't get into my gmail acct.
When a code is sent to reset, the app still closes.
Help please
Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
5/30/2018
Email technician: Mirza Vaseem, Email Technician replied 2 months ago
Mirza Vaseem
Mirza Vaseem, Email Technician
Category: Email
Satisfied Customers: 308
Experience: Technical Lead at NVIDIA Graphics Pvt Ltd
Verified

Hello and welcome to JustAnswer.

My name is ***** ***** I will be happy to help you with the issue you are facing.

From the problem description, I understand that you are unable to get into your Gmail Account as the application closes when a code is sent.

Firstly, I am sorry to hear on this issue that you are facing.

Please be assured that I will be glad to help you get this sorted out.

Please provide me your complete Gmail ID so that I can try resetting this account for you from my side.

Looking forward to your response to help you further.

Regards,
Vaseem

Ask Your Own Email Question
Customer reply replied 2 months ago
What is my complete gmail ID?
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

Your Email address for the Gmail Account. I am sorry for the confusion. I should have explained that better.

Ask Your Own Email Question
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

You can close down the Premium Service request you get. We don't need it for now. I will let you know if we need it later. This way you wont be charged more.

Ask Your Own Email Question
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

Thank you for the update. I reviewed your recovery options and I see there is a phone number set for recovery that is (•••) •••-••44. Please let me know if you have access to this phone number right now. If you do, please provide me the complete number.

Ask Your Own Email Question
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

You can ignore the Secure Remote Assistance request for now. We wont need it for now.

I reviewed your recovery options and I see there is a phone number set for recovery that is (•••) •••-••44. Please let me know if you have access to this phone number right now. If you do, please provide me the complete number.

Ask Your Own Email Question
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

I didn't hear back from you. Please let me know if you have access to that phone number right now. If you do, please provide me the complete number.

Ask Your Own Email Question
Email technician: Mirza Vaseem, Email Technician replied 2 months ago

Hello and thank you for contacting JustAnswer.

This is a follow-up email about your contact to JustAnswer. Please provide us the requested details so that we can help you further.

Please do not hesitate to ask anymore questions. It’s always a pleasure helping you.

I will eagerly wait to hear from you.

Regards,

Vaseem

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
2,170 satisfied customers
I'm not able to get into my gmail acct as I forgot the pswd.
I'm not able to get into my gmail acct as I forgot the pswd. I can verify the code they sent on another gmail acct but they still say they can't verify the original acct is mine???? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't remember my password to. I get email because my
I can't remember my password ********@******.***. I get email because my password ***** been saved, but I'm trying to get gmail thru my iPhone and I need the password ***** do that. I've answered the … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
When I follow directives to add email addy that is
When I follow directives to add email addy that is associated with my gmail acct. it sends me a code to enter on the recovery page, but after entering it says "wrog code try again". Now this code is s… read more
Harry
Harry
2,170 satisfied customers
I am trying to reset my gmail acct, I got the code they sent
I am trying to reset my gmail acct, I got the code they sent me but I can't find where to put it in. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't access my gmail account I forgot my password & it is
I can't access my gmail account I forgot my password & it is linked to my old phone number. Any tips?! … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Is there any way you can help me log into a new microsoft
Hi Is there any way you can help me log into a new microsoft email act? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My gmail messages have suddenly disappeared. The other day I
My gmail messages have suddenly disappeared. The other day I opened a new gmail acct.: ***@******.***. I did not close my other account: ***@******.***, but suddenly all of my amails have disappeared … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
As I explained in the beginning when I tried to recover my
OK As I explained in the beginning when I tried to recover my gmail account, i tried doing the account recovery by try another way received verification code and when i put the verification code sent … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password and can't get into my gmail without it
I forgot my password ***** can't get into my gmail without it to get the code google sent me to verify who I am. All I have is my phone. HELP … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Trying to log on my acct using a different cp. can.t recall
trying to log on my acct using a different cp. can.t recall my password & I give another email address to send the code. when i enter the code the msg "this isn't your account comes up. please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Lost password. i've tried 3 days in a row resetting
lost password. i've tried 3 days in a row resetting password, multiple verification codes and each time get a response saying "i can't be verified, so i can't log in" … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am not a techie and I need your help. I have an android
Hi, my name is Maureen. I am not a techie and I need your help. I have an android phone that got a bug. Verdon wiped out my phone and got rid of the bug. I downloaded my apps from the cloud. When I we… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
When i got an iphone i was given a gmail acct to log in to
when i got an iphone i was given a gmail acct to log in to the ap store ... never used it .. now don't know it .. and want to use the app store ... how to fix… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Help! My daughter set up my gmail acct under her acct
Help! My daughter set up my gmail acct under her acct name... Now I cant access my gmail, she can't remember information, ie password, or security question, nor can I. What do I do? My email is fine o… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Help me with my Google account I type in on my main acct.
Help me with my Google account I type in on my main acct. But I can't get it right.. [email protected] password:: not sure I suppose to type in it let me know please. Sue Denton..… read more
Cody
Cody
Computer Science
2,427 satisfied customers
I have a business email that is through gmail. Every few times
I have a business email that is through gmail. Every few times of logging in to check my email I would get a different screen stating that I needed to combine accts. I didn't even realize I had anothe… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x