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I am unable to get i to my EMail. Have spent many hours

Customer Question
I am unable to...

I am unable to get i to my EMail. Have spent many hours trying. I also have trouble sometimes getting into my computer. they don't like my password. Have same one for 6-7 years without trouble. HELP I'm 86 and not knowledgeable on this stuff.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No. The messages are there but problem is getting a password ***** accept.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Would be happy to talk to someone. (###) ###-####

Submitted: 2 months ago.Category: Email
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Answered in 11 minutes by:
5/30/2018
Email technician: John Holland, Consultant replied 2 months ago
John Holland
John Holland, Consultant
Category: Email
Satisfied Customers: 96
Experience: Computer & Business Consultant with 20 years experience in IT. Computer Science Degree Georgia Tech.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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