Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Someone hack my account and I know who it was I had it

Customer Question
Someone hack my account...

Someone hack my account and I know who it was I had it investigated and I know who she is and I need to get into my gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I’m not logged into my google mail because she has changed all my stuff

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No what if she has changed my stuff because it’s been two years since I could get into it

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
5/30/2018
Email technician: Wes, Consultant replied 2 months ago
Wes
Wes, Consultant
Category: Email
Satisfied Customers: 1,975
Experience: Microsoft Partner
Verified

Hello and welcome to Just Answer. My name is ***** ***** I'll be advising you today. First of all, I need to make sure you understand that we are not google and have no control over your account. So I can only assist you with performing the google account recovery process... I have no way to "force" restoration of your account access. Second, You may receive a request or offer for additional services or for secure remote assistance. These are issued by the Just Answer website, I have no control over them. Please ignore or decline these offers as they are not necessary at this time. If it becomes necessary, I will let you know and resubmit the offers manually.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have not been able to log into my yahoo e-mail account
I have not been able to log into my yahoo e-mail account because I think my password ***** hacked and changed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm on my tablet and my question is about how to recover and
I'm on my tablet and my question is about how to recover and close a very old email account. Actually I have several and they haven't been used for many years. But I keep receiving notices that someon… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Thank you for your time, I'm experiencing a hacked gmail
Hi there and thank you for your time, I'm experiencing a hacked gmail account and a hijacked blogspot. I have tried numerous times the recovery steps but with no success. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The problem I have is that I have to change my wife's
The problem I have is that I have to change my wife's password ***** of a security alert from Google. Someone has hacked her password. Now to change the password, I can sign into the account with her … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Google won't reply and my gmail account password has been
Google won't reply and my gmail account password ***** been changed by someone unknown to me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My gmail email account has been hacked by a person known to
My gmail email account has been hacked by a person known to me who got my password ***** a confidential notebook of mine. I immediately changed my password ***** had some trouble login on and therefor… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Techhelpline Ref: 557651229 Yesterday I spent over 3 hours
Techhelpline Ref:###-##-####Yesterday I spent over 3 hours on live chat with Samantha & Emily from techhelpline.My problem began when Google issued a security alert that someone had used my password *… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Someone hacked it yesterday and tried to get into one of my
Someone hacked it yesterday and tried to get into one of my bank accounts? … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I hope you can help me. On Thursday of last week, I changed
Hi! I hope you can help me. On Thursday of last week, I changed the passwords of about 10 Gmails because my co-advisor and I were in the process of firing a student editor. All of the Gmails are fine … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
All of my stored emails have dissappeared!!!!!!!!!!!!!!!!!!!
all of my stored emails have dissappeared!!!!!!!!!!!!!!!!!!! I use this account for business- Tax time is going to be a disaster unless I get my mail back HELP! HELP!!!!!! ***@******.*** alexis burris… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My wife has an iPad. Her G-mail contact list has been corrupted
My wife has an iPad. Her G-mail contact list has been corrupted and is sending out 'junk' to everyone. How do we cancel her current G-mail address? Are there any other steps to be taken?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We heard from my sister that she got a suspicious email from
We heard from my sister that she got a suspicious email from us. When we went to investigate we discovered that our entire contact list (almost 1,000 - critical for our business) has been rmoved. Look… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Sometime between August 25 and Sept 10 my gmail was hacked.
Sometime between August 25 and Sept 10 my gmail was hacked. All the correspondence between my and the recruiter I was working with is gone. It is not in my trash folder or any other folder in my gmail… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
i was severely hacked by an angry, jealous acquaintance who
i was severely hacked by an angry, jealous acquaintance who is very computer professional. i am missing texts, couldn't use paypal, tossed off FB. this morning she had just changed my google password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I changed my email account password XXXXX my account had
I changed my email account password XXXXX my account had been hacked. When I open my email now none of my data is available. How do I retrieve my emails for the last three years.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a 25 yr. old niece who we think created a G-mail account
I have a 25 yr. old niece who we think created a G-mail account not for herself, but for a sister of mine (whom I'll call Marie) that she is feuding with. Our mother rec'd a G-mail/ e-mail from the ni… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Yesterday, I received a phone call from my banker. She said,
Yesterday, I received a phone call from my banker. She said, "I thought I should call about the flurry of e-mails back and forth with you this morning." I had been at my computer, but had had NO e-mai… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
My account has been hacked; my messages have been forwarded
My account has been hacked; my messages have been forwarded to a 'ymail' address then deleted - all of them. My address book has been deleted and replaced with a series of arabic email contacts. It fo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x