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I am having trouble logging in...I keep getting message

Customer Question
I am having trouble...

I am having trouble logging in...I keep getting message "Classic shell needs to configure itself for new operating system. Do you want to allow this app to make changes to device. I do not know if I should. I am 81 years

Technician's Assistant: Are you logged into your email account on any other devices?

Old and not very proficient .concerned about allowing .Hope you can help me

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number(###) ###-####or(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so.

Submitted: 2 months ago.Category: Email
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Answered in 31 minutes by:
5/30/2018
Email technician: Byron, PC Support Tech replied 2 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Classic Shell is a legitimate program. Please allow the change.

Let me know the result please.

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Category: Email
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