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I am in France with my own computer and do not seem to have…

Customer Question
I am in France...

I am in France with my own computer and do not seem to have the right password ***** get my messages. please help.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook, the same as in london

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't think so. my French internet is provided by orange. I have internet connection

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. just give me the correct password.

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
my email address is***@******.*** and I use outlook
Customer reply replied 2 months ago
do you want to connect remotely for the recovery
Customer reply replied 2 months ago
please be very quick as I am desperate. thanks
Answered in 57 minutes by:
5/30/2018
Email technician: arsufi2002, Other replied 2 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,833
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assisting you today with your question and provide the best solution possible.

Please save this page to favorites (ctrl + d) so that you can reconnect in case you get disconnected.

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Email technician: arsufi2002, Other replied 2 months ago

What devices do you use to access your email?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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