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Unable to get into emails. Relevant icon not appearing with…

Customer Question
Unable to get into...

Unable to get into emails. Relevant icon not appearing with others (which still appear). Can still google search. Help please! Peter.

Technician's Assistant: Are you logged into your email account on any other devices?

Not sure-bur possibly not? Can open with my usual email.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Home No. originally given to obtain current password, but I think I may need new password ***** the laptop itself??

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have spent several hours looking for help elsewhere-very frustrated-so your help to fix would be greatly appreciated!! PW

Submitted: 3 months ago.Category: Email
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Answered in 13 minutes by:
5/30/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,553
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Category: Email
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