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When I type in my user id ([email protected]) it show up…

Customer Question
When I type in...

When I type in my user id (*****@******.***) it show up as***@******.***, the i doesn't show up. I am lost, it will not let me sign on directvnow.

Technician's Assistant: What device or product does this involve?

Roku hook in a sony tv

Technician's Assistant: What Roku model do you have?

Roku streaming stick

Technician's Assistant: What have you tried so far with your Roku media player?

Nothing yet I've trying to go on directvnow

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

A

Submitted: 2 months ago.Category: Email
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Answered in 15 hours by:
5/30/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,841
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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