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I have an email address that I commenced at least 8 - 10…

Customer Question
I have an email...

I have an email address that I commenced at least 8 - 10 years ago. I have forgotten the password. I can’t recover Facebook until I can log on

Technician's Assistant: Are you logged into your email account on any other devices?

Address was***@******.***

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number is(###) ###-####

Submitted: 2 months ago.Category: Email
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Answered in 22 minutes by:
5/29/2018
Email technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know if you have tried resetting password ***** your Gmail account?

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Customer reply replied 2 months ago
I have
Customer reply replied 2 months ago
Not sure, is it fixed
Customer reply replied 2 months ago
Have you remotely connected to my device
Customer reply replied 2 months ago
Can you please give me an updated
Email technician: Aparna Indresh,
 replied 2 months ago

Sorry for the delayed response may I know if you have windows computer in order to connect remotely?

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Customer reply replied 2 months ago
No I only have my I phone
Email technician: Aparna Indresh,
 replied 2 months ago

Okay, so in this case i can not take remote access on your phone.

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know what is exactly happening when you are trying to reset the password ***** your Gmail account?

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Customer reply replied 2 months ago
Okay so do I have any other options?
Email technician: Aparna Indresh,
 replied 2 months ago

I will check for the password ***** options from my side for your Gmail account.

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 2 months ago
I have forgotten password ***** get into Facebook. When they send me a new password, I can’t receive it because I can’t log into gmail. Can they send my new g mail password ***** my other emai address.***@******.***
Customer reply replied 2 months ago
No sorry I forgot
Email technician: Aparna Indresh,
 replied 2 months ago

I am sorry but that is not possible they can not send it to your new email address because it is not listed as your recovery email address.

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Email technician: Aparna Indresh,
 replied 2 months ago

To get a verification code, first confirm the recovery email address you added to your account hai••••••@int••••••.••.net.

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Customer reply replied 2 months ago
No I don’t know it. It was so long ago
Email technician: Aparna Indresh,
 replied 2 months ago

Please Answer your security question
what is my favourite colour?

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Customer reply replied 2 months ago
I am trouble sending messages. The send is jumping up and down the colour red
Customer reply replied 2 months ago
Red
Email technician: Aparna Indresh,
 replied 2 months ago

Okay, Do you have any email address which you can access now please let me know the email address?

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Customer reply replied 2 months ago
Am I still going to get charged now that you can’t connect remotely
Email technician: Aparna Indresh,
 replied 2 months ago

No, you will not be charged for remote assistance.

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Email technician: Aparna Indresh,
 replied 2 months ago

Please provide me your alternate email address which you can access now?

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Email technician: Aparna Indresh,
 replied 2 months ago

An email with a verification code was just sent to***@******.*** please let me know the code.

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Customer reply replied 2 months ago
172619
Email technician: Aparna Indresh,
 replied 2 months ago

I have tried all the possibilities from my side in order to reset the password ***** your gmail account but without having access to recovery email address it is not possible to reset the password ***** your gmail account.

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Customer reply replied 2 months ago
what can I do to get into my Facebook page
Email technician: Aparna Indresh,
 replied 2 months ago

I understand your concern in this case you can report a login issue to Facebook by clicking this link https://www.facebook.com/help/contact/357439354283890 and they will reply you.

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