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I have an email address that I commenced at least 8 - 10…

Customer Question
I have an email...

I have an email address that I commenced at least 8 - 10 years ago. I have forgotten the password. I can’t recover Facebook until I can log on

Technician's Assistant: Are you logged into your email account on any other devices?

Address was***@******.***

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number is(###) ###-####

Submitted: 24 days ago.Category: Email
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Answered in 22 minutes by:
5/29/2018
Email technician: Aparna Indresh,
 replied 24 days ago
Aparna Indresh
Category: Email
Satisfied Customers: 492
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 24 days ago

May I know if you have tried resetting password ***** your Gmail account?

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Customer reply replied 24 days ago
I have
Customer reply replied 24 days ago
Not sure, is it fixed
Customer reply replied 24 days ago
Have you remotely connected to my device
Customer reply replied 24 days ago
Can you please give me an updated
Email technician: Aparna Indresh,
 replied 24 days ago

Sorry for the delayed response may I know if you have windows computer in order to connect remotely?

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Customer reply replied 24 days ago
No I only have my I phone
Email technician: Aparna Indresh,
 replied 24 days ago

Okay, so in this case i can not take remote access on your phone.

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Email technician: Aparna Indresh,
 replied 24 days ago

May I know what is exactly happening when you are trying to reset the password ***** your Gmail account?

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Customer reply replied 24 days ago
Okay so do I have any other options?
Email technician: Aparna Indresh,
 replied 24 days ago

I will check for the password ***** options from my side for your Gmail account.

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Email technician: Aparna Indresh,
 replied 24 days ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 24 days ago
I have forgotten password ***** get into Facebook. When they send me a new password, I can’t receive it because I can’t log into gmail. Can they send my new g mail password ***** my other emai address.***@******.***
Customer reply replied 24 days ago
No sorry I forgot
Email technician: Aparna Indresh,
 replied 24 days ago

I am sorry but that is not possible they can not send it to your new email address because it is not listed as your recovery email address.

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Email technician: Aparna Indresh,
 replied 24 days ago

To get a verification code, first confirm the recovery email address you added to your account hai••••••@int••••••.••.net.

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Customer reply replied 24 days ago
No I don’t know it. It was so long ago
Email technician: Aparna Indresh,
 replied 24 days ago

Please Answer your security question
what is my favourite colour?

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Customer reply replied 24 days ago
I am trouble sending messages. The send is jumping up and down the colour red
Customer reply replied 24 days ago
Red
Email technician: Aparna Indresh,
 replied 24 days ago

Okay, Do you have any email address which you can access now please let me know the email address?

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Customer reply replied 24 days ago
Am I still going to get charged now that you can’t connect remotely
Email technician: Aparna Indresh,
 replied 24 days ago

No, you will not be charged for remote assistance.

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Email technician: Aparna Indresh,
 replied 24 days ago

Please provide me your alternate email address which you can access now?

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Email technician: Aparna Indresh,
 replied 24 days ago

An email with a verification code was just sent to***@******.*** please let me know the code.

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Customer reply replied 24 days ago
172619
Email technician: Aparna Indresh,
 replied 24 days ago

I have tried all the possibilities from my side in order to reset the password ***** your gmail account but without having access to recovery email address it is not possible to reset the password ***** your gmail account.

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Customer reply replied 24 days ago
what can I do to get into my Facebook page
Email technician: Aparna Indresh,
 replied 24 days ago

I understand your concern in this case you can report a login issue to Facebook by clicking this link https://www.facebook.com/help/contact/357439354283890 and they will reply you.

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