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My phone fell in water. Had to get new phone. They retrieved…

Customer Question
My phone fell in...

My phone fell in water. Had to get new phone. They retrieved google but it won't let me in with the last 2 passwords I know of. The people at Verizon contacted someone google or gmail .com this morning and they asked me for another Email and they would send me a password ***** I could get my old one back or change the one I have. They sent it to a msn.com email that I haven't used in over 5-10 yrs. It won't let me in that Email ether. I need someone to send it to another email account so I can use my new phone

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No because I can't use my phone. on my last phone it was there and i could get in with the last password ***** use. My computer email on gmail automaticaly signs me in

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No unless you know how to help a 69 year old who writes down passwords in a password ***** but still can't make things work

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
If you need another email to send a code to it is***@******.***. He is my EX and lives by me and he knows the situation and said he would help if needed. He can call me on my phone and give me the coed
Answered in 2 hours by:
5/30/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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