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Need my password reset for my email,

Customer Question
Need my password *****...

Need my password ***** for my email,***@******.***, my computer was hacked and just recovered please help

Technician's Assistant: Are you logged into your email account on any other devices?

No, but my assistant has his mobile email handy to receive code for reset, i have authorized this , can you send there and call me on land line if you need verification?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

We do, but it will not ask via pc

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just need to know if i can answer via land line or if i give you assistants email address, will you be able to help?

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
please call my land line for further authorization, due to the fact that is what my google account is set up under(###) ###-####thank you, Jed Peeler
Customer reply replied 2 months ago
the Number of my assistants mobile is(###) ###-#### please send help info as soon as possible my business is on the line?
Customer reply replied 2 months ago
the email for that mobile number is***@******.***, thank you for your time Jed Peeler General Dental Products Inc
Answered in 3 hours by:
5/30/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
but I am out of the office till 9 am tomorrow, can we continue then, please???
Email technician: Harry, Email Tech replied 2 months ago

Yes

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Customer reply replied 2 months ago
Thank you for your patience and I look forward to resolving our situation in the morning
Email technician: Harry, Email Tech replied 2 months ago

OK reply back in the morning

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Customer reply replied 2 months ago
ok im here, sorry i took so long traffic sucked so i had to walk!
Customer reply replied 2 months ago
Harry, are you there???
Customer reply replied 2 months ago
Standing by, please hurry, our business depends on our email???
Email technician: Harry, Email Tech replied 2 months ago

Have you tried to reset the password ***** the online tool?

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Customer reply replied 2 months ago
tried, but to no avail
Customer reply replied 2 months ago
trtying to give you remote access but not sure if its working!?
Email technician: Harry, Email Tech replied 2 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 2 months ago
our secretary says there may be an issue with the online tool, can you walk me through it? with our clientele we'd stand to lose customers to open a new account
Customer reply replied 2 months ago
it hasn't even given us our security question option
Customer reply replied 2 months ago
we have the answers
Email technician: Harry, Email Tech replied 2 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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