Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My outlook will not open Outlook., although my password

Customer Question
My outlook will not...

My outlook will not open Outlook., although my password ***** workThis computer is my wife's ;she died in October 2017. How do I install myself as manager, and get a new Password?

Technician's Assistant: When could you last open your Outlook?

A week ago, before my computer was attacked, and I had to install a new security system.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I think so, the tech people did an immense amount of system analysis.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't know what he/she needstto know.

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
5/29/2018
Email technician: UranMail, Network Administrator replied 2 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 2 months ago

Can I connect to your PC directly and look into the issue?

Ask Your Own Email Question
Customer reply replied 2 months ago
connect directly
Email technician: UranMail, Network Administrator replied 2 months ago

sure, accept offer when comes up

Ask Your Own Email Question
Customer reply replied 2 months ago
No, thanks. I want everyone to stay away from my computer, unless I reach out for help.
Email technician: UranMail, Network Administrator replied 2 months ago

ok, let me know what kind of computer you have ,Windows 7,8, 10

is it local or Microsoft account you are trying to login to?

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 2 months ago

Hello again, didn't hear back from you... did you get my last message?
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My outlook will not open Outlook., although my password
Second opinion] My outlook will not open Outlook., although my password ***** workThis computer is my wife's ;she died in October 2017. How do I install myself as manager, and get a new Password? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have an I pad which I bought for my wife. She had reset
I have an I pad which I bought for my wife. She had reset the password ***** the Outlook account. She died in October, 2016. I recently downloaded the most recent operating system and have not been ab… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We just got my wife a new computer. Loaded onto it is the
We just got my wife a new computer. Loaded onto it is the latest Microsoft suite including Out look. She is blocked from activating her gmail account and it won't allow her to reset her password. She … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have been losing emails from my yahoo email account. A
I have been losing emails from my yahoo email account. A friend told me they are disappearing into my outlook account. I am unaware of having an outlook account. If one is active, i want to delete it … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need to reset my password on my optus a/c. I need to reset
I need to reset the mail box on my wife's email a/s optus reports that it is full and she cannot receive any emails Her email address is***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Gmail received 2 messages / security alerts on 3 and 26
gmail received 2 messages / security alerts on 3 and 26 October 2017 stating "Your Google Account was just signed in to from a new Windows device. You're getting this email to make sure it was you." S… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Am having re-entering my wifes gmail account into her
Am having re-entering my wifes gmail account into her computer (Microsoft Outlook 2007) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife has an email account with CenturyLink. A few weeks
My wife has an email account with CenturyLink. A few weeks ago she lost the ability to send emails on her phone, tablets, and computer via Outlook 2016, although she can still send emails through Cent… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Techhelpline Ref: 557651229 Yesterday I spent over 3 hours
Techhelpline Ref:###-##-####Yesterday I spent over 3 hours on live chat with Samantha & Emily from techhelpline.My problem began when Google issued a security alert that someone had used my password *… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Phone is google locked dont know the pass word. tried
phone is google locked dont know the pass word. tried everthig nothing is working plz help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone got into my master Gmail account approx one year
Someone got into my master Gmail account approx one year ago. I believe it was my x wife. She seems to know every call or text or email at any of my five accounts verbatim. Then about 6 weeks ago she … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I just switched from AT&T to Spectrum for my Internet
I just switched from AT&T to Spectrum for my Internet service. Can I just change to settings from my old sbcglobal.net email account settings - and if so, what are those settings? (My wife dealt woth … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
As of yesterday, any e-mails I send, cc, or bcc to myself or
As of yesterday, any e-mails I send, cc, or bcc to myself or to my wife are not being received in my Inbox. They show as SENT. I have checked Junk mail and I DID find my and my wife's e-mail in Blocke… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Lost several weeks of account, I tired this service, assured
I tired this service, assured it would be recovered by a manager, she was going to send me personal info so I could reach her if things didn't work, never recovered account or got her information … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I have my fathers' computer (he just died) and I want to get
Hello, I have my fathers' computer (he just died) and I want to get into his gmail account. His wife (who he was married to him briefly and is my age), changed his password ***** days after he died. H… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My daughter has had emails she never sees come to her inbox
My daughter has had emails she never sees come to her inbox according to the tech people and then end up in being either hard deleted or deleted from her trash, so that she never sees the emails for t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Hi, I need to know of a phone number to talk to someone about
Hi, I need to know of a phone number to talk to someone about my Hotmail account. I'm not real good with these things,, but I have had a Hotmail account for a few years. My son helped me set it up whe… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Good morning! I tried to send out an e-mail with a 4.05MB
Good morning! I tried to send out an e-mail with a 4.05MB pdf file attachment to a group (52) individuals on Tuesday, May 7, but the e-mail was just stuck in the Outlook 2010 outbox. The week before, … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x