Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Need help setting up new phone. Need to reset password on…

Customer Question
Need help setting up...

Need help setting up new phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Need to reset password ***** gmail acct. everything come back on sister accts.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Have tried 3 times alreas

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 hours by:
5/30/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'[m very upset and anxious. My problems are multifaceted
I'[m very upset and anxious. My problems are multifaceted and did not start today. I was trying to sign in on my new android phone Google e-mail acct. but couldn't get pw right so I opted to reset my … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Oh my gosh...I'm so frustrated. About 10 years ago, a friend
Oh my gosh...I'm so frustrated. About 10 years ago, a friend set up a gmail acct for me.. But, I was so new to computers I never went into it. But, somehow I used that email to get a cell phone. I hav… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
Email Tech
2,824 satisfied customers
I cannot review messages in inbox. Can't pull them up to
I cannot review messages in inbox. Can't pull them up to read. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
I have my granddaughter's phone. She gave it to her sister
I have my granddaughter's phone. She gave it to her sister when she got a new one . Her sister, who is 10,, changed the password ***** can't remember the password. Now the phone is locked. Can you hel… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
There's. I can't recover my Gmail account. On phone. I buy
I buy new phone and give my old phone to my sister … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have an uber acct and want to change my password. But it
I have an uber acct and want to change my password. But it says the email or username is ***** ***** used. That IS me. it is my info … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I forgot to write my new password down and I can not sign
I forgot to write my new password ***** and I can not sign into my gmail acct. ***@******.***. can you please help me ? … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Bought wife new iPhone 8 for Christmas and can not get her
Bought wife new iPhone 8 for Christmas and can not get her email authenticated acct. she set up a hot mail acct. on her first iPhone and can not remember her password. Need for the help desk to call a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I can not access my e-mail account It tells me it has been
I can not access my e-mail account It tells me it has been cancelled.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Trying to log on my acct using a different cp. can.t recall
trying to log on my acct using a different cp. can.t recall my password & I give another email address to send the code. when i enter the code the msg "this isn't your account comes up. please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Been a time gmail and Chrome user. I am 67 years old and no
been a long time gmail and Chrome user. I am 67 years old and no longer as tech savvy as I thought I was. However, three days ago my husband gave me a new Samsung phone for our anniversary (Sunday). M… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Got a new samsung galaxy s7 had to factory reset it trying
got a new samsung galaxy s7 had to factory reset it trying to set it up again but cant get past the google sign in page … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I am on vacation I bought a new phone and locked my self out
I am on vacation I bought a new phone and locked my self out I got hack in dec so I am in the process of changing my passwords I tossed the password ***** into the trash I have had a yahoo account for… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Desperately need help with setting up phone. I need to
Desperately need help with setting up phone. I need to transfer my info to new phone, but I couldn't remember my password. Could you please help? I was told by someone at consumer cellular that I coul… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am not a techie and I need your help. I have an android
Hi, my name is Maureen. I am not a techie and I need your help. I have an android phone that got a bug. Verdon wiped out my phone and got rid of the bug. I downloaded my apps from the cloud. When I we… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
i'm locked out of my cell phone,asking acct and password,
i'm locked out of my cell phone,asking for gmail acct and password, don't know original password ***** input to unlock phone,,tried all kinds of passwords… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I purchased a new samsung tab 4 yesterday at best buy
I purchased a new samsung tab 4 yesterday at best buy and took it to verizon to activate I opened up a gmail acct as directed and the verizon tech helped me set up my other existing email. My problem … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x