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I couldn’ get into my gmail on my pc had to change my

Customer Question
I couldn’ get into...

I couldn’ get into my gmail on my pc had to change my password. Now I can’get into my mail on the I pad and it won’ take either my new or old password.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No. Just my pc and my I pad.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They gave me a new security number when I changed the password ***** my pc because I couldn’t get in. I need the mail on the pc because I am waiting for epsom iinstructions.

Submitted: 2 months ago.Category: Email
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Answered in 3 hours by:
5/29/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Email technician: Harry, Email Tech replied 2 months ago

Were you able to sign into your Gmail account on a computer?

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Customer reply replied 2 months ago
No-I need to know what to do in the future if it happens again
Email technician: Harry, Email Tech replied 2 months ago

I am not sure what you mean

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Customer reply replied 2 months ago
I need to know how to fix it myself. I’m computer illiterate.
Email technician: Harry, Email Tech replied 2 months ago

Fix what?

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Customer reply replied 2 months ago
The problem is-if I successfully get into my computer e mail then my I pad won’ take my password ***** e mail or vice versa.
Customer reply replied 2 months ago
I told u no before. I want it in written form what I need to do.
Email technician: Harry, Email Tech replied 2 months ago

Did you change the password ***** your iPad when you change it on your computer?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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